• Orchestrating account management strategies to drive business growth through innovative initiatives.• Negotiating deals and campaigns with publishers, aligning objectives with budget constraints.• Spearheading the establishment of new affiliate accounts, whilst ensuring comprehensive tracking protocols.• Proactively acquiring new affiliates and fortifying existing partnerships to maintain optimal brand representation.• Cultivating daily connections with pivotal affiliate partners to foster collaboration and synergy.• Devising and executing strategic campaigns to enhance traffic quality and performance metrics.• Actively engaging in industry events to stay abreast of emerging trends and forge valuable connections.

• Managing accounts whilst implementing initiatives that create new growth opportunities• Negotiating deals and campaigns with publishers, ensuring that goals are met within an allocated budget• Setting up new affiliate accounts and ensuring that all tracking is in place • Acquiring new affiliates and strengthening existing partnerships to ensure all brands are represented correctly• Connecting with key affiliate partners daily• Implementing strategies and campaigns to increase quality traffic and performance• Participating in industry events

• Managing & expanding VIP team for top tier clients• Ensuring VIP performance is properly tracked, and targets are hit• Setting up compensations and bonuses (loyalty programs) for VIP clients according to guidelines• Managing SOF & RG processes where it relates to top tier VIP clients • Gathering feedback and input from VIP clients to improve service offering• Building and maintaining client profiles - analyse VIP behavior/game play of clients in order to optimise operational activities

• Managing all communications and activity for the most valued clients across all brands• Working closely with the COO and other departments across the business to ensure a seamless VIP experience and VIP focused solutions. • Liaising with Campaign, Content and CRM team to optimize communication with VIP clients

• Working on a new VIP customer strategy• Building and managing a team of 8 Account Managers• Development of VIP focused programs across all brands and products, including acquisition, conversion and retention• Weekly and monthly reporting VIP client performance to senior management

Retained client memberships through use of sales tools and techniques. Successfully addressed customer needs and outlined how continued membership will fulfil those needs. Explained new services and products to existing customers whilst increasing customer loyalty and retention. This position required customer service orientation, patience, telephone etiquette and excellent communication skills. I was also chosen to represent the company at a major UK industry exhibition.

Responsible for handling customer inquiries, complaints, billing questions and technical support of three different provided platforms. I started in the first and original group of phone support and as the department quickly grew in size, I soon became the lead ''go-to'' person for new reps and particularly challenging calls.

Responsible for a team of 10 Account Managers. Developed strategies with senior management in order to lead the team towards achieving set goals. Managed client database and performed QA in order to maintain high employee success.

Responsible for support agents of all languages and managing the office while no senior management were present. As well as fulfilling the role of Senior Account Manager.

Responsible for maintaining client relations, retaining current clients and reaching out to create new business opportunities.