Michael Bourdo Email & Phone Number

Charlotte, North Carolina, United States

Direct overall operations surrounding strategic planning and building roadmap for multiple technology organizations, process maturity, tooling, and maintenance of 80K servers to enhance value. Ensure compliance of new technology and strategy with security, regulations, and policy. Steer strategic direction for numerous service organizations to improve alignment and strengthen partnerships. Develop and execute initiatives to build an empowered global matrixed organization and enable rapid maturity of processes and automation.Boosted service delivery and operational efficiency by 42% by integrating effective strategies and deploying proven best practices across all service organizations and partnerships.Implemented 100% Agile adoption within the strategy organization in 12 months by building a divisional agile framework and utilizing ADKAR change management.Delivered an annual saving of $1M-$1.5M by designing and executing critical applications as a replacement for legacy applications.Achieved 35% reduction in wait time and 80% reduction in integration problems by leading agile teams for six applications through collaborative and integrated approach.Optimized delivery time by 50% by enabling effective decision-making at the individual level through empowerment, value creation, transparency, and learning.

Charlotte, Nc

Spearheaded key activities involved in driving efficiency across maintenance orchestration to enhance effectiveness across 80K servers. Conducted weekly maintenance leading to lowered risk management and emergency vulnerability response. Integrated process improvement through automation and efficient framework orchestration. Built a competent team of professionals through coaching, identifying strengths, and executing effective succession plans.Resolved over 1M vulnerabilities in a timeframe of two months to meet enterprise risk commitments by designing, building, and implementing predictive methodology and scheduling remediation with 98.7% accuracy.Developed and incorporated core analytics and reporting platform by curating data from operational systems to build an operational data store in anticipation of organizational needs.Reduced cost by 80% over four years by creating a scalable and repeatable maintenance orchestration framework with 100% risk management accuracy leading to recognition as the best server operating system management in the industry.

Charlotte, Nc

Supervised processes relating to UNIX and Windows operating system group to maintain operational excellence across treasury business. Streamlined day-to-day functions including admin access, root cause identification, production response process, workflow management, and task prioritization. Trained, developed, and coached the cross-functional team to deliver enterprise initiatives, process development, and engagement enhancement across multiple organizations. Conducted in-depth data analysis to uncover inefficiencies and execute remedial action plans.Delivered a 150% increase in resource efficiency and a decrease of <1% technical failure by integrating process improvements, and establishing and tracking KPIs.Successfully achieved remediation of over 99% of backlog OS patches across the entire server footprint in 12 months.Proficiently decreased overtime by 75%, reducing US overtime by 22.5 hours per person per week, by forging global partnerships and increasing global resource utilization.Saved $1M in vendor cost avoidance by developing and integrating migration processes for a 100TB database file system while maintaining zero outages and negative impacts.Procured India’s resources by developing partnerships, investing in training and coaching, and utilizing India’s sources thus reducing US resources by over 80%.

Master Of Business Administration (Mba)

Bachelor'S Degree, Management Information Systems, General, 3.5