*Direct a team of employees to include 4 senior leaders, 21 operations managers, and 175 hourly employees, within non-union and union work groups across 3 brands. *Develop customer focused programming to drive Net Promoter Scores, improved month-end NPS scores by 10 points YOY, drive accountability for management team within the various categories within their scope of responsibility. *Lead cross functional teams to include operations managers, maintenance managers, and fleet managers to ensure consistent availability of fleet to satisfy the demand of 7,000 cars weekly that generates approximately $2M in revenue weekly, annualized to $125M. *Improved the employee morale by managing through an employee centric mindset, evidenced by an increase in the Occupational Health Index (OHI) scores over the past 3 years.*Manage the performance of leaders, formulate strategy to develop internal talent, assess leadership and skill gaps throughout my location. Champion the Leadership Evolution program, create development plans for my leaders to ensure readiness for promotion and foster a succession plan. *Analyze workforce management data to appropriately forecast staffing needs, partner with Talent Acquisition on local recruitment efforts, prioritize part-time hiring initiatives and interview management candidates.*Perform monthly and annual reviews with direct reports, establish expectations and set goals as outlined by their position and level of responsibility. *Establish mutually beneficial relationships with the Atlanta airport authority, spearhead projects that impact all rental agencies, and drive communication and partnership amongst the airport leadership and the rental agencies.*During the Covid19 pandemic, met with individual employees to plan for extended furlough, reduced staff by 80% to meet the reduction in demand, provided guidance to leaders on temporary furlough process, right of recall according to our CBA, and understanding seniority rules.

*Managed a team of 85 employees and managers across 3 brands (Hertz, Dollar and Thrifty).*Implemented strategies to maximize profitability, improve new account generation and drive revenues to exceed pre-tax income business plan. Achieved marked improvements averaging $1.012M from 2014-2017.*Analyzed trends and data, created revenue generating programs to achieve weekly/monthly revenue goals. Made financial data accessible and understandable to employees to drive adoption of revenue generating contests and tools. Delivered 50 point increases in Net Promoter Scores, improved employee adoption of customer centric service levels, and held managers accountable for driving results within their scope of responsibility. Trained the management team on the use of labor planning tools, workforce management reports and the shift bid optimizer to improve the operations, reduce wage/labor costs and reliance on third party contractors, and further streamline scheduling and operations.Decreased operating expenses by $1.038M during one calendar year. Implemented fair and consistent processes, prioritized employee relations based on trust and mutual respect while successfully leading a union avoidance campaign.Collaborate with internal stakeholders to make data-driven decisions to continuously improve processes and delivery of service.

*Supervised and mentored my team to exceed KPI benchmarks for fleet efficiency, incremental sales, and service; resulting in top 5 ranking on national Operational Scorecard.*Achieved continuous incremental improvement YOY in legal entity profit, averaging an improvement of $87K annually.*Prioritized local account management and successfully acquired local university and school system accounts to include (Florida State University (Basketball and Tennis), Florida A&M University (School of Music and Golf), Tallahassee Community College (Athletics and Non-Athletics), and Leon County Schools (Rickards High School). *During the Hertz acquisition of Dollar Thrifty in 2013, managed my team through changes in company leadership, systems/processes and culture. Conducted trainings to ease employee apprehension and encourage employee adoption of new processes and policies. *Responsible for overall recruitment and hiring process, including identifying labor needs and conducting interviews. Collaborate with workforce management team to ensure data supports hiring efforts and reduce reliance on temporary labor. *Successfully acquired corporate accounts from competitors by developing mutually beneficial partnerships, maintaining supply to meet the demands of corporate partners, and providing value driven solutions. *Partnered with FEMA and other government and charitable organizations following hurricanes Dennis and Katrina to supply them with vehicles needed to service the Panhandle of Florida during the aftermath of the national disasters. *Initiated a leadership training program that served as the blueprint for future development programs for junior level operations leaders. *Successfully managed the ACDBE (Airport Concessions Disadvantaged Business Enterprise) program to ensure compliance with DOT.