Michael Boyiazis Email & Phone Number

Las Vegas, Nevada, United States

•Tasked to build out reporting - automating where possible to collect daily updates regarding NFT drops, revenues, and user engagement for the financial team. Data was used for investor meetings and for running the business.• Wrote audit scripts to compare sales and revenue information between our digital wallet partner and our internal transaction database to confirm there were no data leaks.• Created QuickSight tabular and visual reporting products to give C-level data views and to help with system monitoring.• Worked with the TuneGO app backend team during feature development to ensure important metrics were collected and saved to databases to ease report generation.• Collected customer NFT purchase activity and financial data for display in up to the minute office dashboards.• Scripted automated posts to the TuneGO marketplace web site information feed detailing upcoming NFT drops to keep TuneGO’s music fans motivated.• Created scripts to monitor participation and track points earned in a months-long NFT purchase and free collectibles event for a well-known nature influencer, with the top point accumulator winning a meet-and-greet.Key Contributions:• Took lessons learned from the influencer event and wrote scripting for the TuneGO ‘fandom’ loyalty program where collectors earn points for purchases, free NFT giveaways, following artists, and claiming live event collectibles.• Next stages of the fandom program included computing per artist fandom point totals and awarding bonus points for specific actions TuneGO wanted to encourage, both of which were completed well before deadline.• Throughout my tenure, I provided a calming presence to a young team not used to frequent company pivots.

Las Vegas, Nevada, United States

• Initially hired to improve processes related to album distribution to music steaming services.• Utilized Python / MySQL / Pandas to analyze and update music metadata to meet streaming site requirements.• Worked with streaming partners to determine why data was not being accepted and to determine workarounds.• Simplified royalty computations for signed artists replacing complicated spreadsheet processing with a python report.• Upon TuneGO’s pivot to web3, became the go to team member for minting collectibles (NFTs) for sale, distribution.• Acted as a member of the QA and PM teams to document steps to confirm new processes worked as promised and if they did not, looking for the cause and recreating the problem in test environments for further analysis.• Created reporting to provide the marketing team with NFT purchaser information for customer outreach.

Woodland Hills, California, United States

Billing Operations Group• Oversaw day-to-day billing operations, monitored billing systems to ensure they were running as expected and designed, collecting fees from members.• Acted as a liaison between the client for the technology side of the business.• When log or report events indicated a problem, diagnosed the issue and either fixed it or provided suggestions to other team members on how to resolve.• Created data collection scripts that notified the on-call member that something may have gone wrong with a process or that there were issues in the software that caused users to not be billed correctly.• Responsible for providing access to the monitoring process and go to member for how to integrate scripting to the monitors.• Designed, created, tested, implemented and maintained numerous applications for several departmental processes.• Other responsibilities included creating process documents for recurring complicated actions, including how to update credit card encryption keys and migrating said cards to the new keys.• Led the effort to resolve issues with web hosting and domain registrar customers' billing issues.• Tasked with developing reports using Perl to pull data from Oracle, Postgres, and MySql databases for reporting and monitoring.• Applied proficient decision making and problem-solving skills and continually sought ways to improve related business processes.Key Contributions:• Parent company purchased a VOIP phone service two years ago during which time we migrated over a million accounts into our billing database/warehouse, cleaning them and ensuring that they were being collected correctly. A number of new monitors were added to manage differences between old and new billing practices, which resulted in greatly improved collection rates.• Led a team that reorganized the member communications (emails) to work with a new email system that allowed for new tracking including test cases, up to date email samples and variables.

Woodland Hills, California, United States

Billing Operations Group, Jun. 2008 – Mar. 2011• Duties included data analysis/studies, trend monitoring, software systems design, development and troubleshooting.• Obtained requirements, wrote functional and technical specifications, user test plans, user documentation andpresentations to upper management for applications; piloted and rolled out new releases.• Tested, maintained and recommended software improvements to ensure strong functionality and optimization.• Provided comprehensive support to internal customers; achieved resolution to outstanding problems or issues.• Compiled timely, comprehensive and accurate documentation and or reports as requested.Server Applications Operations Group, Jul. 2002 – May 2008• Communicated effectively and professionally in all forms of communication with internal and external customers.• Clearly and regularly communicated with management and technical support colleagues.• Facilitated root cause analysis of system issues, worked with experienced team members to conduct root cause analysis of issues, reviewed new and existing code and/or perform unit testing.• Resolved complex technical design issues; identified ideas to improve system performance and impact availability.• Analyzed user requirements and converted requirements to design documents, developed technical specifications and plans making good technical decisions that provided solutions to business challenges.

Westlake Village, California, United States

• Managed the software side of the member email system and antispam efforts, responsibilities included setup of customer test environments and performance optimization.• Partnered with customers and sales teams to validate that proposed technology solutions met business requirements.• Created various processes to limit customers’ ability to send out large amounts of email and to identify them for future blockage if they were found to be large abusers of the system.• Investigated the processes involved and implemented features to give the company the ability to do back-end maintenance to specific mailboxes by queuing emails temporarily.• Created scripts to send one-off emails to specific marketing directed users and other scripts to automatically send welcome letters to lists of new users.• Worked with the email user group to determine a way to add a notice into user mailboxes, which not only put our message at the top of the mailbox but allowed for it to be aged out when the information was no longer relevant; this sped up dissemination of the notice and saved massive amounts of data storage when this was a non-trivial cost.

Westlake Village, California, United States

System administration and monitoring along with data collection and database load tasks for a just launched startup company.

Yuma, Arizona, United States

Served as a civilian mathematician, with a security clearance, in post-test data analysis branch. Duties included computer programming, system administration for the branch's Silicon Graphics servers and network administration.

Bs, Applied Mathematics

Education record