Michael Boyle Email and Phone Number

Provide analytical and statistical support within a functional organization requiring interfacing with a broad range of cross-functional positions. Prepare reports for use in business planning and analysis Develop report specifications of data requirements and provides analysis to resolve business-related problems. Improves reporting processes whenever possible.Compile and prepare statistical data used in the analysis of operational performance of designated functional area.Assist in managing projects through completion including project tracking, monitoring, reporting and administration. Communicates project status through publishing high quality project reports and presentations.Evaluate business process implications of system requirements and assesses possible redesign recommendations.Create documentation and ensures readiness for all projects. Documents business case analysis and assists in translating business requirements into process/functional design/system solutions.Assist in the development of project plans including the creation of detailed work plans and timelines using project management tools. Work with project manager(s) to ensure the integrity and completeness of the solutions delivery process.

The InterAction Administrator is responsible for the initial set up and ongoing modifications to the InterAction configuration. Key Responsibilities:• Act as data gatekeeper,• Manage folder structure and reports required by members of the firm,• Identify new opportunities/uses for the firm's practice areas,• Measure usage and identify training requirements,• Provide support to members of the firm in relation to using the CRM database,• Liaise with firm's internal departments in relation to training and system updates,• Ensure appropriate internal communication takes place on a regular basis,• Ensure the CRM database has a high profile in the firm and that users have a good understanding of the importance of correct use of the database,• Configuring InterAction - Configuration is an ongoing process with InterAction. It includes using the InterAction Administrator software to perform the initial set up and ongoing modifications to key areas of the system,• Maintaining users - On an ongoing basis, new users need to be added, and user groups and proxies need to be updated as staff responsibilities and departments change,• Customizing reports- The Administrator should review the reports supplied with InterAction, then modify or create new ones as needed,• Monitoring the synchronization processes - Synchronization occurs regularly between the user contact collections and PIMs (Microsoft Outlook).The Administrator is responsible for monitoring these synchronization processes and addressing any issues that arise,• Installing and testing new releases - The Administrator is responsible for installing new releases, testing new features, and performing any required configuration updates to take advantage of new features.

• To deal with queries from field and desk based sales teams regarding accounts and applications,•Extensive knowledge of various programmes and processes, more notably Salesforce,•Managing numerous reports for higher management on referrals ,conversions, pipelines, channel performance, customer trends on both an ad-hoc basis and scheduled reporting structures,•Effectively manage and resolve subscribers porting onto the eMobile network, •Provide training and support on any new processes that were to be implemented and(or) that I developed on Salesforce that would impact the organisation, and•Manage referrals from fixed line channels that were to be assigned to the field in order to effectively maximise presence in the marketplace.

•To deal with all queries relating to customer accounts,•To optimise customer experience with O2 for all products,•Proactive lead generation for account managers, and•To ensure that all administration duties are actioned in an efficient manner.

•Maximising return on renewal customer base,•Maximising new business leads from company database,•Proactive lead generation and meet daily productivities set,•Create & design briefs for client advertisements,•Effective planning of customer accounts, and•Interact with other Departments such as Graphics, Accounts, Operations and Customer Support.