Michael Brabson Email & Phone Number

Washington D.C. Metro Area

• Developed project management processes from initial customer inquiry to project closeout; to maintain work flow, support quality control and improve overall customer experience; delivering on time and under budget operational efficiencies to meet final project deliverables. • Increased financial efficiencies by leveraging Six Sigma and Lean principles to minimize mistakes reducing the demands on contingency budgets and adding to overall profitability• Collaborated with client personnel to establishing/update and maintain project budget and schedule. Providing continuous feedback to keep project on time, within budget and scope. • Co-ordinated strategic planning; developing short and long term goals to define success• Managed multiple internal/external stakeholders, insuring seamless communication, ongoing accountability and solutions implementation. Resulting in stakeholder confidence, loyalty and additional sales opportunities• Facilitated leadership management training as a contract trainer for Fred Pryor Learning Systems Inc at numerous sites throughout the north east/south east and Midwest USA. Topics covered included Project Management, Coaching for Leadership, How Managers become Great Leaders, Emotional Intelligence Six Sigma and Front Desk Safety and Security.• Coordinated and communicated with executive level stakeholders from all sectors; commercial, local/state and federal governments and public service entities. • Designed and implemented marketing, sales and operations systems.• Managing high-level projects to support business opportunities, setting project priorities, determining resource and financial requirements, monitoring progress, and evaluating outcomes; finding alternative solutions to negotiate and resolve conflicts, problems and misunderstandings between project managers, customers or contractors; and preparing written correspondence to present alternatives and recommendations on issues to management.

• Grew construction department from $2M to $15M in 3 years by providing turnkey solutions to large, complex, multi-year projects, ultimately provided 33% of total revenue in new markets. • Designed, Directed and Managed Sales Operations. Covering the” inquiry to order” process of: Identifying Bid opportunities, reviewing bids, Preparing quotes(rough order magnitude), reviewing of specifications, drawings and “bill of materials”, negotiating final pricing, submitting bids, establishing buy opportunities, negotiating order details, accepting final offers and transitioning opportunity to an order(PO received). And the “order to remittance process” of: PO being awarded, organizing and facilitating project kickoff, facilitating the design approval process, all phases of order management(pre-release, release to manufacture, delivery, training and final documentation), capturing scope change orders, project closeout and final remittance.• Responsible and accountable for the management of all phases of multiple large complex projects: to include development of: project charter, scope management, cost management, quality management, resource management, communication management, risk management, procurement management and stakeholder management. Deployed department resources and exceeded strategic sales forecast, providing additional profit to support business expansion plans. • Researched, established and developed new customer and vendor relationships; expanding product offerings and diversifying the customer base; resulting in 10% growth of product offerings and 5% additional sales revenue.• Maintained compliance with all government regulations surrounding diversity compliance programs. Positioning distributorship as premier local diversity partner in the greater Washington DC area.s. • Additional responsibilities included: executive presentations to develop new partnerships and representing corporate interest to major customers, vendors and partners.

Laurel, Md

• Managed all evening shift personnel numbering in excess of 60 people• Effectively managed the scheduling of safe, high quality production lines • Coordinated plant activities of all employees for emergency incidents, restricted area access and special projects• Improved quality by increasing first pass yield by 20%• Implemented productivity tracker, introduced team building concepts and cross-trained employees to increase overall production• Planned and implemented conversion of a 15,000 sq ft. warehouse to a LEAN design and reduced on-hand raw materials by 30%

Hanover, Md

• Executed the development, integration, implementation and risk mitigation of multiple large complex projects • Provided project team leadership by insuring overall contract compliance • Managed internal and external negotiations with key stakeholders, developed project scope, timelines, and milestones while insuring financial integrity and accountability through meticulous record keeping• Increased customer satisfaction by effectively managing customer expectations and executing on project details, resulting in a 20% increase in single source RFP’s• Led district rollout of Siebel based software to streamline the global inquiry-to-order and order-to-remittance process, resulting in a reduction of order entry cycle time and errors• Trained project managers, specialists and co-coordinators that increased office capacity; providing flexibility to manage large projects from other districts• Increased discretionary margin by 7% resulting in $500K added profitability

Linthicum, Md

• Managed and trained dealers/distributors/end-users on the installation, operation and maintenance, of Westinghouse satellite telecommunications systems• Expanded nationwide Authorized Service Center program by 300% increasing overall customer satisfaction by 50%• Deployed Customer Relationship Management software (Helpstar) that provided detailed historical product data and customer interaction records that significantly reduced paid warranty claims• Created and updated training curricula and service processes thus improving global customer support

Bachelor'S Degree, Economics Management

Hs Diploma, College Preparatory