Sr. Manager, Aftermarket Program Management
Current- Lead and manage a diverse team of Depot Program Managers, Aftermarket Planner/Schedulers, Reverse Logistics Coordinators, and Customer Support Representatives over the span of multiple satellite communication business areas including: commercial aviation inflight Wi-Fi, government mobility, antenna ground systems and data centers.- Ensure the seamless and efficient throughput of our customers' equipment repairs and upgrades by partnering with cross functional stakeholders, strategizing new business processes, managing supplier relationships, identifying and improving manufacturing constraints, and challenging the status quo.- Utilize analytics and reporting tools to support decision making, as well as provide insight around lean manufacturing efficiencies, material planning, global spares management, downstream supply chain, logistics solutions, and customer service.- Establish, monitor, and influence key performance indicators by enabling employee innovation, removing barriers, along with educating my team and cross functional partners on intuitive methods of driving operational excellence while optimizing our responsible P&L.