Michael Brickner Email & Phone Number

Troy, Mi, Us

Milwaukee, Wisconsin, Us

* Provide technology support to credit unions: install, maintain, upgrade, and troubleshoot computers, printers, networks, Cisco routers and VPNs. Also providing solutions to hardware/software problems. * Participate in various client projects intended to continually improve/upgrade network infrastructures including working with AT&T regarding client circuits.* Provides first and second level support to clients for 150+ credit unions using various tools and technologies.* Perform planned system changes and upgrades every 6 months. * Consistently works effectively both independently and as part of a team and utilizes all available tools and techniques to resolve requests without escalation whenever possible. * Strong attention to detail with the ability to manage multiple tasks in a pressured environment to support the needs of multiple clients simultaneously.* Stage computers for clients including installing the core financial software.* Documents all clients interactions using either ServiceNow or Client360.

Ashburn, Virginia, Us

* Solutions-focused professional experienced in providing rapid & client-focused technical support to a global company.* Respond to user service requests and expediently resolve or dispatch trouble tickets to maximize system uptime* PC & Printer troubleshooting and repair by using remote desktop.* Experienced in multi-tasking with computer programs & applications * Reset various passwords for PC users * ADP II certified – Government Clearance

Southfield, Mi, Us

* Solutions-focused professional experienced in providing rapid & client-focused technical support to 100,000 + users* Respond to user service requests and expediently resolve trouble tickets to maximize system uptime* Experienced in multi-tasking with computer programs & applications* Ascertained network & PC troubleshooting knowledge* Ensured proper maintenance of printers, scanners & peripherals for users* Reset passwords for PC users & PC administrators * Managed and repaired POS systems through remote desktop for major client.

* Responsible for the correct machining of engine parts to the exact microns using computerized gauges* Fixed and maintained machines that produced engine components including exhaust manifolds and pistons* Moved, stacked and stored various parts using a Hi-lo vehicle or a personal forklift

* Assault Amphibian Vehicle Repairman. Troubleshoot, diagnose and repair various mechanical systems on the vehicle.