Michael Bridge Email and Phone Number

I thrive on orchestrating efficient and reliable delivery services that meet and exceed our clients' expectations while delivering customer service-based solutions. With over 23 years of experience in the logistics industry, I have honed my skills in managing operations, optimizing processes, and leading high-performing teams to ensure timely and accurate deliveries.Key strengths and achievements include:• Operational Excellence: Successfully streamlined operations, resulting in increased delivery efficiency and a reduction in operational costs.• Team Leadership: Lead and mentor a diverse team, fostering a culture of continuous improvement, collaboration, and trust-based decision making.• Process Optimization: Always looking to implement best practises and striving for improvement in day to day operations and driving solutions that improve workflow and customer satisfaction scores.• Customer Focus: Committed to providing exceptional service by addressing customer inquiries, resolving issues promptly, and ensuring a seamless delivery experience.• Technology Integration: Leveraged advanced logistics software and real-time tracking systems to enhance operational visibility and decision-making.• Incident and Report Writing: Comprehensive incident reports and detailed operational reports that provide actionable insights, ensuring transparency and continuous improvement.I am passionate about the fast-paced nature of the logistics industry and the constant drive for improvement. My approach is rooted in data-driven decision-making, proactive and pragmatic problem-solving, and a deep understanding of the logistics landscape.If you're looking to connect with someone who is dedicated to operational excellence and has a proven track record of driving efficiency and customer satisfaction in the courier sector, let's connect!

Strategically Overseeing Operational Excellence and Client Relations* Spearheading seamless day-to-day operations while concurrently managing a dynamic key accounts team. Proactively identifying and addressing customer needs to ensure exceptional operational flow and successful achievement of customer KPIs.Cultivating Customer Relationships and Streamlined Operations* Nurturing robust customer relationships by comprehensively understanding their requirements and seamlessly integrating these into operational processes. Skilfully facilitating the transportation of diverse cargo types, including hazardous goods and commercial shipments. Championing Compliance and Process Enhancement*Collaborating with leadership to introduce and enforce new operational procedures and regulations. Vigilantly ensuring strict adherence to regulatory mandates within the department to uphold optimal standards and practices. Architecting Operational Procedures for Efficiency*Designing and implementing strategic procedures that optimize the operational flow. Ensuring internal and external reporting commitments are meticulously met, orchestrating timely customs-released freight deliveries and container de-hiring at designated depots. Financial Stewardship and Supplier Collaboration*Ensuring the punctual fulfillment of monthly billing obligations and meticulous coding of supplier invoices. Orchestrating cooperative agreements with transport suppliers for cost-effective domestic collections and deliveries, guaranteeing alignment with service requisites. Leadership and Performance Management*Cultivating a high-performance team of 5 members through management, training, and mentorship. Distributing tasks and responsibilities to harmonize workloads and efficiently allocate resources. Elevating Team Performance through Evaluation and Support. Fostering an inclusive team environment that emphasizes open communication and collaborative teamwork.

• Operational Support – coordinate day-to-day activities of operational teams to ensure accurate, safe, and efficient processing of all import and export freight activities• Human Resources – supporting the staff through all facets of human resources, people management and workplace rehabilitation. Ensuring safety is the top priority for the shift• Process Flow and Disruption Management – coordinating with Pilots, Ground handlers and other key stakeholders to ensure aircraft parking, refueling and all facets of aircraft handling are actioned within desired timeframes to ensure optional outcome in the network • Booking and managing space availability with all carriers and adjusting the export process to meet changes in production scheduling to meet deadlines for rail and shipping bookings• Occupational Health and Safety – ensuring compliance of all health and safety SOPs, performing toolbox information sessions, safety inspections and hazard management• Assisting in streamlining operating costs – monitoring staffing levels and assisting in streamlining operating costs. Escalating trends or opportunities from improvement• Communication - maintaining a high degree of communication for our key customers, Internal stakeholders, external stakeholder*Ensuring SOPs are followed, organising teams to ensure KPI’s are meet across the business. Providing leadership, support, development, and assistance to staff. * Dealing with multiple different SLA’s, KPI’s and cultures * Managing Investigation post-accident using CCTV, drug and alcohol testing and statements * Ensuring safety inspection, workplace inspection and toolbox’s quotas are achieved * Monitoring movements and checking of dangerous goods in line with company policy * Operational Manager Relief Role * Dealing with accounts * Investigation – post accident or damage to person or property or performance-based investigation – using CCTV camera’s, drug and alcohol testing , statements etc.

• Flight Operations – responsible for ensuring all cargo equipment and weights meet aircraft safety requirements through expert knowledge of IATA, CASA, Qantas Group and carrier operating manuals, SOP, KPI’s and procedures• Positive Leadership – overseeing clerical and warehouse staff are working safely and processing flights to meet operational requirements• Hazard Management - raising flight safety and warehouse safety reports via Intelex internal system• Dangerous Goods – ensuring staff are entering the details correctly, following up with the warehouse to ensure company SOPs are followed and signing off ensuring compliance with Qantas and CASA regulations are followed. Verifying correct storage and loading of Dangerous goods in relations to IATA dangerous goods regulations• Planning – allocating overtime in line with company policy and budget constraints, checking and covering shifts if required. Preparing the next day’s flight sheets using Excel and Word for the clerical and warehouse staff• Communication – maintaining a high degree of communication with key section within Qantas and handled airlinesAchievements• Disruption Management – having the ability to think on my feet when flights go off schedules. Ensuring internal and external stake holders suffer minimum disruption while achieving a workable outcome• Dispute Resolution – managing staff and customers disputes with empathy and acting when required to resolved conflict• Improved procedures and processes

• Inbound Flight Operations – processing inbound flights while monitoring team performance to ensures it is consistent with published service standards and Governmental standards are adhered to• Resource Management – managing staffing levels in advance, breaks and movement of staff to different areas of the business where their skill set is required in peak times• Conflict Resolution – resolving customer complaints and investigating service failuresAchievements• Reporting Standards – working collaboratively with all stakeholders, and Government agencies to ensure all flight messaging standards are adhered to, correcting is required to ensure a timely outcome3• Implemented • Charter operations – trim , weight, and balance for Cargo Aircraft – Cattle charters, Kate Perry, Ed Sheeran • Managing a small team of 12Dangerous Goods checking • ICS Customs system escalation • Load planning for Flights and trucks • Aircraft Safety weights and NOTOC’s ( notifications of special / dangerous loads onboard to captain)• SME for the area – Subject Matter Expert

Supply Chain Improvement Program 2, I was Stream Lead for a new iPad application in the Qantas Freight business removing paper from the business. Working with provider IBS, I was given the opportunity to build a new age system to help support the Qantas business. During this period, I relieved in the Duty Managers role for 14 months. I completed a 6-month front line managers course with Qantas during this time and enjoyed the role and its challenges.• Designing and enhancing wireframe proofs• Performance management and all HR related issues• Producing daily Terminal Collection reports and preparing banking• Reporting on KPI and overtime budgets to ensure compliance with terminal spending budgets• 2012 – 2013 I was Stream lead for SCIP2 – dealing with solution specification, procurement for iPads, chargers, iPad Kiosks for Terminals, cases etc. training budgets, writing training documents, training staff, training managers, and providing change management to the terminals. Operational support for our clients through the qantas.com website• Constructing and enhancing solution specification documents to ensure company needs are meet• Writing training documents and providing train the train to key staff• Rolling out program to all mainline ports within Australia providing onsite support providing change management and support key leaders in their terminal transformation• Travelling to India to engage with IBS contractor on delivery times and ensure KPI’s are on track • All HR issues – Rostering, Budgeting, Safety , attending customer meetings, • Reconciliation of banking cash and credit and preparing banking • Managing Corporate Card • Travelled to India for 1 week to work directly with the developers – then I spent one week in every port to support the role out • Cost vs Benefit meetings, keeping within budget constraints and negotiation with software provider for fixes, enhancements, costing, time frames etc.

• Tracing – conducting daily bond checks, locating missing products and ensuring freight is stored correctly to ensure compliance with company SOPS and governmental policies• Stock Control – managing aircraft container equipment stock levels and liaising with all ports and customers airlines in the network to ensure business allocated stock levels are maintained• Front Counters – dealing with agents and the general public when they lodged or collected freight. Handling cash and Eftpos payments and reconciling the daily banking4• Tarmac Operations – meeting arriving and departing aircraft on the tarmac, changing documentation and special load document to ground staff and pilots• Data Entry – verifying and processing inbound and outbound documentation in line with IATA standards, and company procedures• Customer Service – working the Import and Export counters with external stakeholdersAchievements• Live Animal handling – acceptance • Sent to Singapore twice in 2 years to implement our new Cargo and Mail system to our ground handler in Singapore • All Import and Export operations of Freight – Dealing with Customs / Border Force, Quarantine • Safety Committee member 6 years • iCargo Training Officer (internal QF cargo system)

Ordering and Placement of Duty Free StockReceiving of stock from suppliersInvoicing and Ticketing of stockCustomer service for Traveling PublicUse of Forklift MachineryEnsuring Customs and Security Protocols are adhered to

Concreting and PavingDesigning and Plantation of VegetationConstruction of Retaining wallsAssist with all other duties required within Landscape Gardening

Department Coordinator - Computer and AudioCustomer Sales and ServiceStock controlReceipting of StockVisual MerchandisingOperation of Electronic POS system for Sales , Layby’s and OrderingTelephone Sales and Quotes