Senior Support Engineer
Current
Jun 2023 - Present
AeroLeads people directory · profile
Michael Brien Email & Phone Number
Senior Support Engineer
at
floLIVE
1 work email found
@flolive.net
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Michael Brien? Overview
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Michael Brien is listed as Senior Support Engineer at floLIVE, based in Monterey, California, United States. AeroLeads shows a work email signal at flolive.net and a matched LinkedIn profile for Michael Brien.
Michael Brien previously worked as Principal Solutions Engineer at Hologram Inc. and Principal RF Consultant at Amdocs. Michael Brien holds Msc, Communication Systems Engineering from University Of Portsmouth.
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Email format at floLIVE
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{first}.{last}@flolive.net
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Profile bio
About Michael Brien
Resourceful and accomplished Principal Engineer with comprehensive systems knowledge gained in lead roles managing projects worldwide. Confident liaising at senior levels within multinational and virtual teams. Combines recognised theoretical technical expertise with hands-on leadership and practical problem-solving skills. Twenty years of technical leadership – individual responsibility for the management of global teams during optimisation projects, on-site software installation and new feature trials Technical expertise in GSM, GPRS, EDGE, UMTS, FDD/TDD LTE, L2 switching, L3 routing in IP networks, QoS on mobile networks, optimisation for mobile networks Management Reporting – verbal and written reporting of project progress and customer status to all management levels up to and including CTO Innovative Problem Solving - expertise in investigating customer critical issues, leading cross-functional teams to rapid problem resolution including ad hoc travel to site at short notice Global Communication skills – extensive experience of day-to-day working with customers, management and engineers in the UK, Far East, Middle East, North America and Europe Interaction with Sales and Pre-Sales - support of technical customer meetings, proposals and demonstrations Technical lead for the customer support team monitoring the Motorola GSM network at the 2008 Beijing Olympics On-site and remote team management – mentoring of engineers from global teams Creation and development of standardised engineering trial methodology Membership of the Motorola Swindon site and over the air patent committees. Two defensive publications and several feature enhancements incorporated into the Motorola product line
Listed skills include 4G, Umts, Gsm, Gprs, and 14 others.
Current workplace
Michael Brien's current company
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10 roles
Michael Brien work experience
A career timeline built from the work history available for this profile.
Principal Solutions Engineer
- Cellular connectivity specialist, providing consultancy to the Solutions team and wider organization
- Solving complex connectivity issues - working with customers to unblock revenue and obstacles to sales
- Analysis of device and signalling logs to resolve problems - results included significant improvements in throughout and resolution of long-standing SMS delivery problem
- Company Subject Matter Expert on Mobileum - developed strategy of automated global network monitoring testing and reporting. Low level analysis of signaling/TCP dump logs to diagnose failed tests
- Managing connectivity using APIs - for example to provision and swap eUICC profiles
- Consultancy to the engineering team in new carrier integration projects - including the use of multiple APNs
Nov 2021 - Feb 2023
Principal Rf Consultant
- Providing technical consultancy to the Telia Group RF specialists
- Subject matter expert in the use of ActixOne to analyse KPIs, protocol data (drive test /call trace) and geo-location data to understand network performance and provide recommendations for network optimisation and.
- Agile delivery of ActixOne software and presentation of ActixOne use cases at end of sprint meetings to CTO, RF specialists and end-users
- Support of P3 External Benchmarking Analysis
- Creation of use cases for Telia Group RF specialists for various scenarios including major events and network capacity
- Primary Point of Contact for SON support to the Telia Group. Supporting Automatic Neighbour Relations, Primary Cell Identity Optimisation, Scrambling Code Optimisation, Root Sequence Index Optimisation and Coverage and.
Nov 2013 - Apr 2020
Principal Wireless Consultant
- LTE Consultant to the global Sales team at Actix
- Providing technical support to the Global Sales team at on-site sales bids globally
- Creation and delivery of technical presentations at global sales bids
- Consultant to the R&D team in the use of protocol data to automatically detect and diagnose network performance issues
- Creation and worldwide delivery of technical training for the ActixOne product, including the SON module
Jul 2012 - Sep 2013
Principal Staff Engineer
- Support of FDD LTE Multinet trial with Vodafone R&D department at Vodafone labs, role including eNB configuration and optimisation, test execution, problem investigation and results analysis. Use of Accuver XCAL/XCAP.
- Technical lead of LTE Alternate Wireless Topology proof of concept system. Activities included: equipment installation planning with 3rd party installers, commissioning and configuration of end to end system, test plan.
- Remote technical support for NSN TDD LTE trials in India
May 2011 - Jul 2012
Principal Staff Engineer New Product Introduction (Eutran)
- Technical lead for Zain Saudi FDD LTE trial, exceeding time estimates by 50% to install, commission and optimise a complete LTE system, enabling customer demonstration before competing vendors
- Building the LTE system for use at Mobile World Congress 2010
- Solely responsible for the installation and commissioning of a pre commercial TDD LTE system at short notice to enable early UE integration with Qasara, followed by ongoing activities with Sequans
- Accomplished the installation, commissioning and configuration/optimisation of a FDD LTE network with coverage across a significant part of Swindon
- Over the air testing of new software and features prior to live network release into KDDI. Use of TM500 Aeroflex and prototype dongle LTE devices
Apr 1997 - Apr 2011
Principal Staff Engineer New Product Introduction / Customer Support
- Technical lead for the customer support team monitoring the Motorola GSM network at the 2008 Beijing Olympics
- Technical consultant to New Product Introduction, Customer Support, Development and Systems Engineering
- Innovation of new methods to monitor system and feature performance, including methods for in-depth KPI analysis
- Leadership of cross-functional global teams to investigate critical customer issues
- Large scale training for up to 50 remote account team members on new features
Aug 2006 - Sep 2008
Senior System Engineer
- Technical lead for successful trial engagements in China, Malaysia, UAE, South Africa, Lebanon and across Europe, working with project management to ensure appropriate resourcing throughout the trial
- Technical ownership of pre-trial feature testing, definition of test strategy and KPIs, and trial activities
- Responsible for process improvement initiatives to revolutionise the NPI engineering strategy
Feb 2001 - Jul 2006
Senior Engineer, Gsm Customer Support
Expatriate work with the GSM Customer Support team in Chicago USA working on top issue problems
Jan 2000 - Jan 2001
Graduate Engineer, New Product Introduction
Apr 1997 - Dec 1999
2 education records
Michael Brien education
Msc, Communication Systems Engineering
University Of Portsmouth
Bsc, Physics, Physics
Imperial College London
FAQ
Frequently asked questions about Michael Brien
Quick answers generated from the profile data available on this page.
What company does Michael Brien work for?
Michael Brien works for floLIVE.
What is Michael Brien's role at floLIVE?
Michael Brien is listed as Senior Support Engineer at floLIVE.
What is Michael Brien's email address?
AeroLeads has found 1 work email signal at @flolive.net for Michael Brien at floLIVE.
Where is Michael Brien based?
Michael Brien is based in Monterey, California, United States while working with floLIVE.
What companies has Michael Brien worked for?
Michael Brien has worked for Flolive, Hologram Inc., Amdocs, Actix, and Nokia Siemens Networks.
How can I contact Michael Brien?
You can use AeroLeads to view verified contact signals for Michael Brien at floLIVE, including work email, phone, and LinkedIn data when available.
What schools did Michael Brien attend?
Michael Brien holds Msc, Communication Systems Engineering from University Of Portsmouth.
What skills is Michael Brien known for?
Michael Brien is listed with skills including 4G, Umts, Gsm, Gprs, 3G, Lte, 3Gpp, and Ip.
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