• Fiscal Responsible for forecasting and managing annual budget• Provided management to deliver results in line with the district goals and client contract/ SLA• Translated district plans; short- and mid-term site service delivery plans• Interpret/ analyze/ reports information/ data and/ or synthesize outputs• Ensured quality standards set by regulatory bodies and client contracts are achieved at the site• Manage Payroll (Kronos), Safety (IMS), and Online Onboarding systems• Ensuring the site and vendors’/suppliers’ adherence to corporate /client risk management/ safety• Ensured all health and safety concerns are addressed and resolved promptly• Proactive resolution of site-specific risks• Prepare, coordinate, and facilitate Union Negotiations, and manage within agreed CBA• Conduct accident investigations, liaison with injury management teams• Manage the effective resourcing of the site; Hire and performance management of employees• Manage complex employee relations issues• Proactively managed the resolution of service/ technical issues• Ensure staff compliance with all company operating policies and procedures• Developed and facilitated in person and online training for frontline and leadership audiences• Managed and established work procedures to meet changing schedules, and client demands• Built/Maintained client relationship

Coordinated staffing, scheduling, and shift changes, ensuring adequate staffing levels• Forged solid and mutually beneficial relationship with unionized members and WJS• Responsible for the fiscal operation controlling labor and direct cost expenditures• Performed room audits for Quality Assurance and compliance with union contract• If necessary conduct accident investigations complete necessary documentation• Ensure staff compliance with all company operating policies and procedures• Training and coaching staff - job specific and safety training of associates• Managed and established work procedures to meet changing schedules• Developed 95% accurate housekeeping and kitchen occupancy forecast• Review room availability status, lodge loading and rooms consolidation• Ensured compliance of all HSEQ policies, procedures and legislations• Facilitated Tool Box (briefings) for all accommodations departments• Provided timely and accurate reporting to company and client• Managed weekly, monthly and annul cost plus budgets• Developed and communicate policies and procedures• Established and maintained strong client relations

As the Housekeeping Training Manager at the Fairmont Banff Springs I am responsible for the tracking, facilitation, and development of all training programs available to the Housekeeping Team. With a focus on our new hires, and the continued skills training through evaluations and assessments of all colleagues and leaders within the department, I manage the development of the team, in addition to assisting the daily operations. Secondary to the team’s development, I work to improve and update all training materials including (but not limited to): The Housekeeping Handbook, Training Guides, Job Task Lists, Housekeeping Orientation, Standard Operating Procedures, and more. Driven by our JDP, LQA, and CES goals I am focused on ensuring all standards and health and safety policies / procedures are meet.

• Preparing distributing monthly and quarterly, annual reports for General Manager• Coordinate with housekeeping, maintenance, and other departments• Provided payroll, accounts receivable, and purchases services • Front desk operations including check-in/check-outs• Rotational scheduling of thirteen plus individuals• Supervise shuttle, including two drivers• Oversee front desk & reservations operations• Maintained a high level of customer service• Coach, train & develop new associates• Management of monthly supply budget• Maintain vehicle maintenance• Oversee VIP events

• Human Resources admin support• Sales & Marketing admin support

• Managed and trained staff in all departments• Provided payroll, accounts receivable, and purchases services• Held responsibilities for all store operations including inventory control• Maintained a high level of customer service• Planned events such as catering

• Recruited, trained, developed, motivated and coached new associates• Provided financial solutions and coaching to clients and associates• Provided individual and group coaching on various technical skills• Developed new clients• Retained client base

• Responsible for all store operations including inventory control• Maintained a high level of customer service• Supervised staff in all departments