Michael Brinker Email & Phone Number

Bethel Park, Pa, Us

Bethel Park, Pennsylvania, United States

-Help implement marketing strategies to increase consumer awareness - Connect with senior living advisors and social workers to help families find the best place for their loved ones-Welcome and tour incoming potential residents with their families-Speak with local skilled nursing facilities and hospitals to locate new leads -Implement new leads into company’s database-Follow up with potential residents by performing assessments to determine the quality of care they need… Show more -Help implement marketing strategies to increase consumer awareness - Connect with senior living advisors and social workers to help families find the best place for their loved ones-Welcome and tour incoming potential residents with their families-Speak with local skilled nursing facilities and hospitals to locate new leads -Implement new leads into company’s database-Follow up with potential residents by performing assessments to determine the quality of care they need -Communicate with other departments to ensure the facility is safe and ready for all residents-Provides empathetic and supportive guidance to families Show less

Pittsburgh, Pennsylvania, United States

Focus on curating travel, both domestic and international, and assisting VIP clients in whatever they may need. • Creating extensive itineraries• Booking top rated restaurants, resorts, and excursions• Catering to client’s wants and needs• Providing full security for clients when traveling"Rooted in a commitment to duty of care, Edgeworth Global Services defines luxury travel by seamlessly blending advanced security measures with the sophistication of premium… Show more Focus on curating travel, both domestic and international, and assisting VIP clients in whatever they may need. • Creating extensive itineraries• Booking top rated restaurants, resorts, and excursions• Catering to client’s wants and needs• Providing full security for clients when traveling"Rooted in a commitment to duty of care, Edgeworth Global Services defines luxury travel by seamlessly blending advanced security measures with the sophistication of premium hospitality" Show less

Lake Buena Vista, Florida, United States

Coordinator is responsible for first-line management at attractions.• Responsible for reviewing daily checklists for opening and closing, filing the paperwork, and submission to manager.• Acted as lead responder for guest escalations.• First-line responder in emergency situations.• Responsible for training and testing new cast members for operations.

Celebration, Florida, United States

• Act as a primary contact for guest service escalations and internal partner to analyze issues.• Provide customized solutions based on independent judgement business policies and guest satisfaction that is balanced and fair to the guest and the business.• Compose and maintain written responses to guest inquiries and escalations that is consistent with Adventures by Disney/Disney Cruise Line policies and procedures.• Deliver extraordinary guest service and provide immediate Guest… Show more • Act as a primary contact for guest service escalations and internal partner to analyze issues.• Provide customized solutions based on independent judgement business policies and guest satisfaction that is balanced and fair to the guest and the business.• Compose and maintain written responses to guest inquiries and escalations that is consistent with Adventures by Disney/Disney Cruise Line policies and procedures.• Deliver extraordinary guest service and provide immediate Guest service recovery. • Maintaining a positive, empathetic, and professional demeanor for all inbound/outbound calls and emails.• Proficient in Seaware Touch, Seaware Main, Seaware Native, and Process HUB Applications.• Track and/or report on Guest and Cast measurements or data.• Clearly and consciously make decisions, preform time sensitive actions, and communicate key information to multiple business partners.• Protect Guest security by handling sensitive information with the highest level of integrity. Show less

Celebration, Florida, United States

(Temporary Assignment)Analyzed, validated, and managed data received from business partners.• Designed, created, and managed the layout of all content web pages forall internal media outlets.• Collaborated with operational partners to support policies, procedures,and product details.• Provided support to Shoreside Guest Services.• Monitored phones, emails, forms, and research requests coming into team Outlook mailboxes

Orlando, Florida Area

Was accepted into the Disney College Program and had the opportunity to study and work for the Walt Disney Company in Walt Disney World. While participating in the program, I took two college courses and had the opportunity to work four different positions. College Courses Taken: - Human Resource Management - Corporate Communication Positions Held: Disney's Hollywood Studios - Toy Story Mania Attraction - Guest… Show more Was accepted into the Disney College Program and had the opportunity to study and work for the Walt Disney Company in Walt Disney World. While participating in the program, I took two college courses and had the opportunity to work four different positions. College Courses Taken: - Human Resource Management - Corporate Communication Positions Held: Disney's Hollywood Studios - Toy Story Mania Attraction - Guest Greeter - Ride Operator - Safety Communicator Disney's Blizzard Beach Water Park - Deep Water Lifeguard - Main Entrance Guest Greeter - Guest Services - Ticket Sales Show less

Finleyville, Pa

Upper Saint Clair, Pa

Master Of Arts - Ma, Business/Corporate Communications-Project Management

Bachelor Of Fine Arts - Bfa, Commuincation

Activities and Societies: Lambda Pi Eta Honor Society Activities Programming Board Orientation Committee Member Saint Vincent Swim Team.