Michael Brisson Email & Phone Number

Worldwide

Evaluate, design and implement declarative Salesforce solutions for small to medium-sized organizations.Deliver training for Salesforce University/Trailhead Academy including administrator, reporting, sales manager, certification prep.Develop and implement train-the-trainer and end-user training programs for CRM, including Salesforce, Veeva, Siebel, Mobile.

Denver, Colorado, United States

• Took on the role of Salesforce Administrator for a sales organization that never had one almost a year after implementation. Accomplishments to date:
• Re-structured standard objects (Accounts, Opportunities, Contacts, Tasks) with fields, record types, page layouts, permissions, automation and validation to match the organizational structure and business requirements.
• Facilitated the move to Lightning Experience for the entire organization.
• Created a custom… Show more Took on the role of Salesforce Administrator for a sales organization that never had one almost a year after implementation. Accomplishments to date:
• Created a custom marketing division within the application with custom objects, permissions, reports and dashboards.
• Implemented custom “Call Cycles” for the Sales team with custom object to capture sales activity goals, actuals, monitoring, scheduling and reporting.

Conduct market research for the healthcare industry.Facilitate interviews with doctors, patients and medical staff on-site at healthcare facilities to uncover perceptions, biases, experiences and trends.Develop ethnography reports on patient types based on field observations and interviews.Ensure compliance with IRB and HIPAA guidelines.

NY/NJ

• Conducted sales oriented presentations to classes at area high schools focusing on life-skills and career goals, generating leads for prospective college applicants.
• Developed and presented relevant topics to students based on teacher requests and student needs.
• Generated leads for prospective schools and classes to receive presentations.

Baltimore, MD

• Oversight of all aspects of University administered, public/private funded statewide dropout prevention program including:
• Program design and ongoing research and evaluation through formative and outcome measures.
• Liaison with statewide jurisdictions to ensure proper local implementation and staff accountability.
• Orientation training including Behavior Management, Non-Violent Physical Crisis Intervention, Report Writing.
• Management training (Data Analysis of… Show more Oversight of all aspects of University administered, public/private funded statewide dropout prevention program including:
• Management training (Data Analysis of Productivity and Outcomes, Crisis Intervention Refresher)

Bachelor'S Degree

Education record