Evaluate, design and implement declarative Salesforce solutions for small to medium-sized organizations.Deliver training for Salesforce University/Trailhead Academy including administrator, reporting, sales manager, certification prep.Develop and implement train-the-trainer and end-user training programs for CRM, including Salesforce, Veeva, Siebel, Mobile Intelligence, SAP.Closed-Loop Marketing implementation.Data analysis workshops in Excel, Microstrategy, Siebel… Show more Evaluate, design and implement declarative Salesforce solutions for small to medium-sized organizations.Deliver training for Salesforce University/Trailhead Academy including administrator, reporting, sales manager, certification prep.Develop and implement train-the-trainer and end-user training programs for CRM, including Salesforce, Veeva, Siebel, Mobile Intelligence, SAP.Closed-Loop Marketing implementation.Data analysis workshops in Excel, Microstrategy, Siebel Analytics.Problem solving facilitation in routing, sample accountability and uncovering sales opportunities.Cross-cultural expertise utilized for on-site delivery across the European Union and Puerto Rico. Show less

Took on the role of Salesforce Administrator for a sales organization that never had one almost a year after implementation. Accomplishments to date:• Re-structured standard objects (Accounts, Opportunities, Contacts, Tasks) with fields, record types, page layouts, permissions, automation and validation to match the organizational structure and business requirements of the sales division.• Facilitated the move to Lightning Experience for the entire organization.• Created a custom… Show more Took on the role of Salesforce Administrator for a sales organization that never had one almost a year after implementation. Accomplishments to date:• Re-structured standard objects (Accounts, Opportunities, Contacts, Tasks) with fields, record types, page layouts, permissions, automation and validation to match the organizational structure and business requirements of the sales division.• Facilitated the move to Lightning Experience for the entire organization.• Created a custom marketing division within the application with custom objects, permissions, reports and dashboards.• Implemented custom “Call Cycles” for the Sales team with custom object to capture sales activity goals, actuals, monitoring, scheduling and reporting.• Stakeholder for Microsoft PowerBI business intelligence and data integration implementation.• Stakeholder for Single Sign-On transition to two-factor Okta security platform.• New Hire and ongoing training of users in Salesforce basics, reporting, release enhancements, etc. Development of training materials for Chatter reference library.• Create, train and promote a Chatter environment to enhance collaboration and increase Salesforce adoption.• On a daily basis – troubleshoot issues, evaluate organizational needs, investigate solutions. Show less

Conduct market research for the healthcare industry.Facilitate interviews with doctors, patients and medical staff on-site at healthcare facilities to uncover perceptions, biases, experiences and trends.Develop ethnography reports on patient types based on field observations and interviews.Ensure compliance with IRB and HIPAA guidelines.

•Conducted sales oriented presentations to classes at area high schools focusing on life-skills and career goals, generating leads for prospective college applicants.•Developed and presented relevant topics to students based on teacher requests and student needs.•Generated leads for prospective schools and classes to receive presentations.

Oversight of all aspects of University administered, public/private funded statewide dropout prevention program including:•Program design and ongoing research and evaluation through formative and outcome measures.•Liaison with statewide jurisdictions to ensure proper local implementation and staff accountability.•Orientation training including Behavior Management, Non-Violent Physical Crisis Intervention, Report Writing.•Management training (Data Analysis of… Show more Oversight of all aspects of University administered, public/private funded statewide dropout prevention program including:•Program design and ongoing research and evaluation through formative and outcome measures.•Liaison with statewide jurisdictions to ensure proper local implementation and staff accountability.•Orientation training including Behavior Management, Non-Violent Physical Crisis Intervention, Report Writing.•Management training (Data Analysis of Productivity and Outcomes, Crisis Intervention Refresher)•Design, implementation and evaluation of educational, recreational and lifeskill interventions.•National and local program presentations to educators, legislators, social workers, etc. Show less