Michael Brooks Email & Phone Number

Phoenix, Arizona Area

CREDIT OPERATIONS DIRECTORStrong leader with 24+ year work history for the American Express Company who is passionate about changing how the world views and uses credit. Dedicated to providing innovative coaching and training to strengthen internal and external relationships. Focused on building exceptional teams that are company centered to provide quality service and products to consumers while increasing business revenue and objectives. Professional skills and abilities include:​⦁ Strong leadership and analytical skills​ ​ ⦁ In-depth knowledge of performance management ⦁ Strategic planning and project management ⦁ Results oriented problem solver​⦁ Development and implementation of business goals​ ⦁ Excellent team building and training skills​ • Proactively manages and strategizes global team of collectors’ daily tasks to ensure compliance of operational requirements.• Leads global team of managers and business analysts to effectively manage regulatory compliance risk for credit card operations, to include the reduction and elimination of disputes. servicing, fulfillment and error resolution.• Manage and direct division of 90 credit specialists responsible for collection, loss forecasting, collection reporting and staffing requirements.• Responsible for personnel actions for staff to include hiring, coaching, employee development, performance management, recognition, promotions, dismissals and disciplinary actions of Customer Care Professionals, Team Leaders and Service Delivery Managers.• Directs, establishes and manages reporting of key data statistics to measure all aspects of Global Credit Performance.• Develops, monitors and analyzes budgetary a

 Oversight of 8 front line team leaders and 112 associates in the functions of Credit and Collections. Responsible for driving extraordinary customer experience for our Team Leaders & Customer Care Professionals serving our cardmember. Ability to recognize critical business needs and determine an appropriate course of action, while focused on strategic objectives and initiatives. Liaison for Risk Management Authorizations, Global Fraud Prevention, Global Network Services. Responsible for administering the departmental universal elements including TBASS, Employee Satisfaction, Performance Management Process, Employee Development, Metrics, and Variable Compensation.

Baltimore, Maryland Area

The 1994 Baltimore Football Club season was the first in the history of the Baltimore CFL franchise. The team became the first American-based CFL team to play in the Grey Cup, Member of the 1994 Eastern All-Stars team

San Diego, Ca & Irving, Tx

Professional Football Player;Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance. • Participate in athletic events or competitive sports, according to established rules and regulations. • Attend scheduled practice or training sessions. • Receive instructions from coaches and other sports staff prior to events, and discuss their performance afterwards. • Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals. • Exercise or practice under the direction of athletic trainers or professional coaches to develop skills, improve physical condition, or prepare for competitions. • Represent teams or professional sports clubs, performing such activities as meeting with members of the media, making speeches, or participating in charity events. • Lead teams by serving as captain.

Bachelor'S, Business/Managerial Economics

Bachelor'S Degree, Business Administration, Management And Operations