Michael Brooks Email & Phone Number

Cincinnati, OH

- Recruiting, developing, and motivating store employees who exceed internal and external customer expectations.- Ensuring compliance with federal, state, and local regulations.- Establishing a strong customer service/selling culture to maximize sales.- Controlling labor hours, cash, store audits, and shrinkage.- Coaching and developing assistant managers.

• Maintained all accurate store and bank records for daily, weekly and monthly review.
• Responsible for compliance with company/State policy and procedure, including Federal regulations where applicable.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed.
• Successfully recruited, hired and trained Customer Service Representatives to engage with customers daily.
• Coordinated and maintained all staff schedules.

Cincinnati, Ohio Area

• Identified financial needs of clients and recommended the appropriate products and services.
• Analyzed customer credit data and other related financial information.
• Supported front counter and drive-thru window teller transactions.
• Aided in supervisory responsibilities when applicable (i.e. Customer escalations, end of the day financial statement reviews, referring customers to other areas of US Bank as appropriate, coaching new and existing team.
• Represented US Bank at offsite events including tabling events, financial wellness seminars and workplace banking events

Cincinnati, OH

• Identifies financial needs of the clients and recommends the appropriate products and services provided
• Monthly review of P and L (Profit and Loss) Statements of the Branch
• Schedules Workplace Banking appointments with surrounding companies
• Organizing leads for Share of Wallet to expand relationships with clients
• Exceeding quarterly revenue goals set by PNC Bank
• Processes equity, personal, credit card and auto applications

Florence, Kentucky

• Assisting current and potential clients with opening new or existing checking and savings accounts
• Providing information on various lines of credit offered by CitiBank
• Process bill payments for existing clients
• Facilitate clients through the process of safe-guarding and identity theft of their financial assets
• Meeting and exceeding monthly budget goals set Citi and it’s department affiliates

Bachelor'S Degree, Accounting And Business/Management

Activities and Societies: Phi Sigma Pi National Honor Fraternity

Certified Tax Preparer, Tax Law/Taxation