• Managed each client's transition - creating and executing agenda specific to client needs,making discretionary decisions where applicable and following up to ensure success.• Attained SME-level knowledge of Payroll, HR, & Time & Labor products, ensuring clientsmaximized system benefits.• Created comprehensive documentation on system features, functions, and best practices,utilizing Microsoft SharePoint and Salesforce.• Delivered training sessions via Microsoft Teams… Show more • Managed each client's transition - creating and executing agenda specific to client needs,making discretionary decisions where applicable and following up to ensure success.• Attained SME-level knowledge of Payroll, HR, & Time & Labor products, ensuring clientsmaximized system benefits.• Created comprehensive documentation on system features, functions, and best practices,utilizing Microsoft SharePoint and Salesforce.• Delivered training sessions via Microsoft Teams and PowerPoint, enhancing customerunderstanding of new software and processes. Show less

• Provided day-to-day support for key Enterprise National Accounts, overseeing application setup, training, and order fulfillment.• Maintained detailed records of customer interactions, agreements, and renewal dates in CRM software.• Collaborated with technical support teams to resolve complex system-related issues.• Acted as a liaison between customers and ordering fulfillment (GBS) for handling product complaints.• Conducted Quarterly Business Review updates and… Show more • Provided day-to-day support for key Enterprise National Accounts, overseeing application setup, training, and order fulfillment.• Maintained detailed records of customer interactions, agreements, and renewal dates in CRM software.• Collaborated with technical support teams to resolve complex system-related issues.• Acted as a liaison between customers and ordering fulfillment (GBS) for handling product complaints.• Conducted Quarterly Business Review updates and monitored customer health metrics toproactively address potential issues. Show less

• Coordinated over 60 cross-functional businesses, achieving on-time, within-budget project delivery and a 30% increase in client satisfaction.• Liaised with external vendors, suppliers, and partners throughout projects.• Maintained detailed records of customer interactions, agreements, and renewal dates usingAgile CRM software and Microsoft Office Suite.

• Served as the primary point of contact for clients during project execution.• Trained new crew members on safety protocols, equipment use, and job responsibilities.• Attended industry conferences, workshops, and seminars to stay updated on best practices.

• Negotiated contracts and built relationships with high-quality merchants to secure attractive deals for Groupon subscribers and merchants.• Developed customer relationships and partnerships to exceed revenue and profit goals.• Consistently achieved and surpassed sales quotas within targeted accounts and territories.• Managed daily activities, pipeline, and sales execution using Salesforce CRM.

• Communicated and executed recalls of defective medical devices with supplier and ensuredthat they are removed from factories.• Conducted outbound calls to follow up on previous purchases or provide additional supportif necessary.• Processed orders, prepared correspondences, and completed required documentation.