Responsible for new hire and continuing education training for all roles within the global new business functions ofZocdoc, supporting teams in the US and India• Coordinated with Sales and Training units to design, develop, and measure training materials and courseeffectiveness• Facilitated, developed, and monitored sales training for small to medium-size teams• Built confidence and skills leading to low turnover in new hires or long-term team members• Reduced on boarding time by a third for all supported programs• Currently serves as DEI ERG officer supporting L&D efforts

Responsible for leading a team in acquiring new clients and matching them with clinicians and services that meettheir needs and wants• Recruited, hired, and trained supervisory and front-line staff• Consistently demonstrated skills in launching multiple new programs, resulting in considerable growth of thecustomer base• Led the organization in first contact closes, overall conversion rates, and client satisfaction on a consistent basis

Expert level deal closer, responsible for all aspects of the customer life cycle. Duties include prospecting, cold calling, “door pulling,” and all aspects of the sale from start to customer retention. A combination of both inside and outside sales. Launched multiple new markets and helped revitalize existing underperforming markets to create and grow revenue. Exceeded sales goals in 5 out of 6 quarters during tenure.

Responsible for managing multi-client training programs across multiple customer engagement centers. Identifies and assess future and current training needs through job analysis, performance appraisals and consultations with both internal manager and client leadership. Consistently monitor and evaluate training program’s effectiveness, success and ROI on monthly, quarterly and yearly basis.

Responsible for creation and execution of training materials and labs for a variety of adult learning situations.Responsible for all aspects of customer service within the center as well as maintaining and surpassing a variety of sales and customer service oriented metrics. Currently managing sixteen sales and service representatives. Achieved the goal of being number 1 in percent-to-goal for the first and second half of 2011.Responsible for mentoring and building of leadership skills, general customer service, and sales abilities. Strong emphasis on both long and short term performance trending and data analysis. Other duties include payroll management and talent acquisition. Other positions held within the company include Retail Sales Associate and Retail Store Manager.

o Responsible for all aspects of customer service within the storeo Responsible for inventory, P&L tracking, and shipment handling o Responsible for cash handling, deposits, and opening and closing operations o Leader in activations and other sales metrics

Responsible for training new and established employees.Pro team member, experienced in opening new cafés.Cross trained in all areas of service in the café.Responsible for training managers enrolled in Managers in Training