Michael Brown Email & Phone Number

London, United Kingdom

Berkley Square

Maintaining and streamlining the operations on internal systems and working with all departments to ensure smooth work flowAuto Task N-Able Quote WerksSolar winds

Shepard'S Bush

Managing a team of analysts and working between clients , account managers and engineers to ensure a high level of support provided. Maintaining and streamlining Helpdesk services and processesPlatforms used and level :Zendesk - Administrator Autotask - Deployment and Administrator Level Platforms/Managed Workplace Deployment and Administrator N-Central - Deployment and Administrator

My roles include managing a team of analysts and ensuring customer satisfaction, assisting with technical queries remotely (desktop/network/server), scheduling on site assistance where necessary and maintaining the high level of service guaranteed by Matsco Solutions.

Providing support for a large list of London's financial houses. Working shifts to provide 24/7 cover and meeting strict SLA's

Responsible for the sales and repair of all computers in the workshop. I rebuilt as well as assembled new PC for all types of clients (professional to gaming). Our company was also responsible for managing networks for home users as well as businesses in the area, including the major food retailer SPAR

Java, Java

Education record

equivalent to an A level)