Michael Brown Email & Phone Number

Hartford, Connecticut, United States

Hartford, Connecticut Area

Laborer, carpenters helper part-time during summers and school vacations. Field mechanic and installer of metal stud and drywall.Safety Officer implement OSHA compliant program and perform inspections and internal audits.Estimator and Project Manager of multiple projects with annual sales of up to $4M.Vice President in charge of Sales and Operations with field staff of up to 80 employees.

Western Massachusetts

Demonstrated proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfying customer needs and ensuring file quality.Handled 1st party Property claims of moderate complexity as assigned.Completed field inspections of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.Investigated and evaluated all relevant facts to determine coverage, damages and liability of first-party property damage claims.Access and inspected all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spacesEstablished timely and accurate claim and expense reserves.Negotiated and convey claim settlements within authority limits.Wrote denial letters, Reservation of Rights and other complex correspondence.Controlled damages through proper usage of cost containment tools.Met all quality standards and expectations per Best Practices.Maintained an effective diary system and document claim file activities in accordance with established procedures.Managed file inventory to ensure timely resolution of cases.Handled files in compliance with state regulations, where applicable.Provided excellent customer service to meet the needs of the insured, agent and all other internal and external customers.Identified and refered claims with MCU exposure to the supervisor.Worked with Special Investigations Unit and/or Subro Unit.Performed administrative functions such as expense accounts, time off reporting, etc. Catastrophe Duty, including other offices and states.

Northeast