Michael Brown Email & Phone Number

Dallas/Fort Worth Area

Ensure daily, weekly and monthly goals are metManage small staff of temp workersEndure all students and staff has what they need to ensure school runs smoothlyProvided consistent quality commercial cleanings and customer service to customersCommunicated with supervisors regarding inventory needsFollow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures

Dallas/Fort Worth Area

Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures. Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

Ft. Worth

Assisted with training all new front desk employees prior to Grand OpeningDaily transactions, revenue totals and other totalsImplemented company and brand standardsGenerate reports outlining room occupancySupervised the Guest Services Representatives by leading, training, mentoring, evaluating, and corrective feedback as neededFollowed specified procedures to audit the shift closing of all front office staff, including personally closing shift and completing an audit summary for all shift.Addressed all guest concerns and delegate to staff as necessary.Ensured adequate quantity of breakfast was prepared by food staffAnswered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.Performed and managed end-of-day accounting duties and front desk functions, Daily Guest Ledger Audit and Management Reports, Guest Check-In and Guest Check-Out Settlements and Guest Reservations. Communicated management issues pertaining to guest concerns, housekeeping, financial reporting and account management and reservations

Arlington Tx

Daily transactions, revenue totals and other totalsImplemented company and brand standardsGenerate reports outlining room occupancySupervised the Guest Services Representatives by leading, training, mentoring, evaluating, and corrective feedback as needed.Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift and completing an audit summary for all shift.Addressed all guest concerns and delegate to staff as necessary.Ensured adequate quantity of breakfast was prepared by food staffAnswered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.Performed and managed end-of-day accounting duties and front desk functions, Daily Guest Ledger Audit and Management Reports, Guest Check-In and Guest Check-Out Settlements and Guest Reservations. Communicated management issues pertaining to guest concerns, housekeeping, financial reporting and account management and reservations

Arlington Tx

Daily transactions, revenue totals and other totalsImplemented company and brand standardsHelped improve GSS scores from red in 2014 to clear zone 2016Generate reports outlining room occupancySupervised the Guest Services Representatives by leading, training, mentoring, evaluating, and corrective feedback as needed.Followed specified procedures to audit the shift closing of all front office staff, including personally closing shift and completing an audit summary for all shift.Addressed all guest concerns and delegate to staff as necessary.Ensured adequate quantity of breakfast was prepared by food staffAnswered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.Performed and managed end-of-day accounting duties and front desk functions, Daily Guest Ledger Audit and Management Reports, Guest Check-In and Guest Check-Out Settlements and Guest Reservations. Communicated management issues pertaining to guest concerns, housekeeping, financial reporting and account management and reservations