Michael Brown Jr Email & Phone Number

• Contributed to organizational cost savings by identifying opportunities for consolidating licenses and reducing redundant technology usage, resulting in cost savings of 10%.
• Implemented new applications, features, and enhancements to existing applications, improving application administration efficiency by 25% through automated processes.
• Delivered training, documentation, and end-user support, enhancing user adoption rates.
• Proactively monitored applications and provided recommendations to prevent or minimize customer impact, reducing incidents by 15%.
• Resolved an average of 30 customer issues per week, ensuring minimal downtime and increased customer satisfaction within three months.

Dallas, TX, US

• Optimized deployment process for internal and third-party applications, leading to a 15% improvement in system performance across VMware ESX Server and Azure environments.
• Monitored and evaluated operating efficiency, server performance, bandwidth usage, and error logs using SolarWinds and event logging to identify and correct problems as they arose.
• Improved the Windows patching process using PowerShell, reducing patch deployment time by 25% within two quarters, leading to increased system stability and minimized security vulnerabilities.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis, minimizing system downtime.
• Created comprehensive documentation for system configurations, procedures, and best practices, facilitating knowledge sharing among team members.

Dallas, TX, US

• Improved efficiency by 20% in one month through successful support of Microsoft Windows Desktop applications, Office 365, and package engineering of MS Windows 10, resulting in enhanced productivity for the business.
• Identified and resolved critical system issues using Grafana, leading to a 10% increase in system uptime and significantly reducing user downtime by the end of the fourth quarter.
• Implemented improved technical support and quality assurance strategies, leading to a 15% decrease in customer complaints and escalations within the second quarter.
• Researched viable solutions and collaborated with partners to implement solutions that helped improve business efficiency.
• Conducted root cause analysis using Windows Event Log, performed impact analysis, and executed plans to develop and implement sustainable solutions.

Springfield, Missouri, US

• Configured and managed Azure/M365 security and end-to-end protection, including Microsoft Defender and multifactor authentication, ensuring compliance with security standards.
• Minimized security risks and downtime by migrating over 500 customer computers from Windows 7 to Windows 10, improving operational efficiency and reducing exposure to vulnerabilities.
• Administered and maintained Active Directory Domain Services using Windows Server and VMware, managing group policy objects, DNS, and objects between domains.
• Led the migration of on-premises Active Directory to a hybrid Azure Active Directory for over 500 customers, improving system security and accessibility.
• Installed critical security and functionality patches to maintain optimal protection against intrusion and system reliability, reducing security incidents by 15%.

Arlington, Texas, US

• Debugged software and installed new versions to mitigate security vulnerabilities, protecting company data from cyber threats.
• Provided admin-level support for over 500 customers, resolving technical issues via phone, chat, and email platforms.
• Utilized ServiceNow to escalate and process support actions and change requests, reducing resolution times and improving service efficiency.
• Responded to user operational issues with desktop computers, laptops, and mobile devices, ensuring timely and efficient problem resolution.
• Coordinated hardware replacements and upgrades when necessary for end-user devices, ensuring minimal disruption to daily operations.

Master Of Science - Ms, Cybersecurity

Bachelors Of Science, Computer Engineering Technology & Information Technology