Michael Brown Jr Email & Phone Number

• Contributed to organizational cost savings by identifying opportunities for consolidating licenses and reducing redundant technology usage, resulting in cost savings of 10%.• Implemented new applications, features, and enhancements to existing applications, improving application administration efficiency by 25% through automated processes.• Delivered training, documentation, and end-user support, enhancing user adoption rates.• Proactively monitored applications and provided recommendations to prevent or minimize customer impact, reducing incidents by 15%.• Resolved an average of 30 customer issues per week, ensuring minimal downtime and increased customer satisfaction within three months.

Dallas, Tx, Us

• Optimized deployment process for internal and third-party applications, leading to a 15% improvement in system performance across VMware ESX Server and Azure environments.• Monitored and evaluated operating efficiency, server performance, bandwidth usage, and error logs using SolarWinds and event logging to identify and correct problems as they arose.• Improved the Windows patching process using PowerShell, reducing patch deployment time by 25% within two quarters, leading to increased system stability and minimized security vulnerabilities.• Resolved complex technical issues through effective problem-solving techniques and root cause analysis, minimizing system downtime.• Created comprehensive documentation for system configurations, procedures, and best practices, facilitating knowledge sharing among team members.

Dallas, Tx, Us

• Improved efficiency by 20% in one month through successful support of Microsoft Windows Desktop applications, Office 365, and package engineering of MS Windows 10, resulting in enhanced productivity for the business.• Identified and resolved critical system issues using Grafana, leading to a 10% increase in system uptime and significantly reducing user downtime by the end of the fourth quarter.• Implemented improved technical support and quality assurance strategies, leading to a 15% decrease in customer complaints and escalations within the second quarter.• Researched viable solutions and collaborated with partners to implement solutions that helped improve business efficiency.• Conducted root cause analysis using Windows Event Log, performed impact analysis, and executed plans to develop and implement sustainable solutions.

Springfield, Missouri, Us

• Configured and managed Azure/M365 security and end-to-end protection, including Microsoft Defender and multifactor authentication, ensuring compliance with security standards.• Minimized security risks and downtime by migrating over 500 customer computers from Windows 7 to Windows 10, improving operational efficiency and reducing exposure to vulnerabilities.• Administered and maintained Active Directory Domain Services using Windows Server and VMware, managing group policy objects, DNS, and objects between domains.• Led the migration of on-premises Active Directory to a hybrid Azure Active Directory for over 500 customers, improving system security and accessibility.• Installed critical security and functionality patches to maintain optimal protection against intrusion and system reliability, reducing security incidents by 15%.

Arlington, Texas, Us

• Debugged software and installed new versions to mitigate security vulnerabilities, protecting company data from cyber threats.• Provided admin-level support for over 500 customers, resolving technical issues via phone, chat, and email platforms.• Utilized ServiceNow to escalate and process support actions and change requests, reducing resolution times and improving service efficiency.• Responded to user operational issues with desktop computers, laptops, and mobile devices, ensuring timely and efficient problem resolution.• Coordinated hardware replacements and upgrades when necessary for end-user devices, ensuring minimal disruption to daily operations.

Master Of Science - Ms, Cybersecurity

Bachelors Of Science, Computer Engineering Technology & Information Technology