• provide support to best utilize the talents and resources of the Team.• good organizational and administrative skills with the ability to plan, set goals and objectives and follow through.• creation of a positive atmosphere for all team members. • supervision of a high quality team, team member relations and recognition, communication, quality assurance, financial management and regulatory compliance. • ownership of the Sales & Marketing Team process to ensure maximization of revenue and our market position. • oversee short-term operational and long-term strategic planning and implementation processes.• mentoring and supervision of the organization’s volunteer human resources.• stimulate involvement, recruit new members and work closely with the Team to ensure fiscal health and effective governance of the organization. • Imagination, vision, leadership and a passion for furthering the artistic and community development of the music milieu; • Results oriented leadership with ability to organize and motivate people to accomplish goals while creating a sense of order and strategic direction. • the ability to build and sustain collaborative team efforts.• broad ability to interact in a positive manner with superior interpersonal, verbal and written presentation abilities.• the depth of knowledge to make appropriate, effective and tactical decisions.• ability to distil ideas, clarify issues and think strategically with pragmatic knowledge and a hands on approach to accomplishing goals and objectives.• senior level management experience, including an excellent knowledge of fiscal management, with strong skills in organizational image building, marketing, external relations, revenue generation.• Integrity and fairness with the highest ethical standards.

• Clerical - Knowledge of administrative, accounting and clerical procedures and systems such as word processing, managing files, receipts and records, designing forms, and other office procedures and terminology.• Business/Corporation Development - registration of both provincial and Canada wide business names; development of and maintenance of Minute Books including resignation and appointments of officers.• Customer and Personal Service• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.• Store, catalog, and maintain currency of legal volumes.• Evaluating Information to Determine Compliance with Standards -- Used relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.• Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to my job.• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish my work.• Interacting With Computers - Using computers and computer systems to set up functions, enter data, or process information.

Account Manager-Retention:• Took escalated calls from customer service and ensure that any objections and conflicts of client billing have been heard and dealt with.• Solidified customer relationships using empathy, and understanding by taking the time to fully educate clients on their new service/and or products in detail to avoid misunderstanding and call backs.• Assured that team is fully knowledgeable on current products, plans, and promotional campaigns via emails or handouts.• Assisted in "side by side" coaching of colleagues if found they are struggling to meet objectives.• Ensured TL and Department Head were aware of current trends and needs of customers in order to build a new "retention grid" that will help us meet clients needs.Customer Service Representative:• Met or exceeded sales targets by presenting customized solutions to our customers.• Assumed responsibility for the knowledge of product, service and campaign/promotional offerings.• Actively participated in training and coaching initiatives.• Had understanding of competitive products and promotional offers.• Provided after sale support by following-up as needed and thereby ensuring customer loyalty.• Solidified the customer/Bell relationship and took initiative to go the extra mile to exceed the customers' expectations.• Ensured customer conflict/objections/concerns were solved, including escalation as required.• Acted as a Bell ambassador by professionally representing Bell and the organization in accord with the Bell value standards.• Dealt with customer requests and complaints by following the correct process and solutions.Incentive Prime:• Ensured that colleagues were aware of current company national incentives so they can meet objectives and receive max payout.• Created a competitive atmosphere within the team by introducing a personally created "incentive” with objectives similar to the company's incentive but in a way that introduces a more “fun" less stressful element.