As a Records Analyst at CareerBuilder Employment Services, selected highlights include:• Reducing turnaround time from 30 days to 24/48 hours (~95%) for fingerprinting processing by facilitating online registration for the State of Kentucky with the State’s Court while incurring no additional costs. Maintained compliance and safety standards and implemented a new system within days.• Developing and deploying more comprehensive research procedures while adhering to FCRA guidelines; doubled the accuracy (hit rate) and identification of federal criminal searches.• Hand-selected to supervise a team of six, served as a resource for new employees, and promoted a positive and productive office culture. • Serving as subject matter expert and lead front-end and back-end design contributor on a $2M automation project for a large national criminal database; reduced data points from 1000s to a few hundred saving time and money. • Documenting new training procedures based on improved processes and systems for database searches, company reporting policy, and research procedures. Facilitated training to global operations team via Zoom, yielding a reduced error rate for all employees.

As a Fingerprinting Technician at CareerBuilder Employment Services (started as Aurico before it was acquired), I:• Exceeded department goal of maintaining an error rate at less than 1% (goal was 2%) by focusing on quality over quantity while delivering on-time and on-budget.• Grew client base from an average of 50 per day to 65 per day. A 30% increase by providing exceptional client service.