Michael Bruce Email & Phone Number

Indianapolis, Indiana, United States

 Manages assigned route ensuring customer requirements are completed professionally, timely and accurately  Deliver best-in-class services to route customers while ensuring compliance with company standards Provide advice and recommendations to help customers mitigating issues efficiently and effectively  Deliver support to senior management on other routes and maintain safe driving records Maintain proper inventory of pesticides, and documentation/reporting to senior… Show more  Manages assigned route ensuring customer requirements are completed professionally, timely and accurately  Deliver best-in-class services to route customers while ensuring compliance with company standards Provide advice and recommendations to help customers mitigating issues efficiently and effectively  Deliver support to senior management on other routes and maintain safe driving records Maintain proper inventory of pesticides, and documentation/reporting to senior management regarding problems encountered on service routes Organize and maintain copy of business unit commercial service manual and service equipment/vehicle Compil, process, and submit daily service reports when required Formulate and organized service records in accordance with stated EPA regulations Maintain a strong understanding of technical data regarding application and uses of chemicals, as ell as in-depth knowledge of federal, state, and local guidelines regarding pest control Maintain certification by receiving proper training on federal, state, local, and company required programs Provide flexible availability for addressing customer needs/requirements to attain maximum customer satisfaction Show less

United States Soccer Federation Soccer RefereeMarch 1996-PresentIndiana High School Soccer OfficialAug 1999-PresentNational Intercollegiate Soccer OfficialAug 2000-PresentUnited States SoccerReferee InstructorFeb 2006-Feb 2013.

Indianapolis, Indiana, United States

Assisted in the training and development of team membersReviewed reports for supervisors and managers regarding profitability at accountsLead and assisted on projects assigned by the Branch ManagerMaintained positive customer relations by visiting accountsManaged DriversImplemented headquarters and in-house promotional activitiesSupported company programs and branch goalsMonitored branch inventory percentages, direct labor costs, waste percentages, inventory levels… Show more Assisted in the training and development of team membersReviewed reports for supervisors and managers regarding profitability at accountsLead and assisted on projects assigned by the Branch ManagerMaintained positive customer relations by visiting accountsManaged DriversImplemented headquarters and in-house promotional activitiesSupported company programs and branch goalsMonitored branch inventory percentages, direct labor costs, waste percentages, inventory levels, and consumptionAddressed customer inquiries/complaints within 24 hours Show less

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Oversaw and maintained custody, care and control of inmates or detainees of a facility, while enforcing the rules, regulations, policies and procedures of the company and contracting agency. • Coordinated and monitored inmate or detainee movements, conducted counts and requested emergency response as needed. Was assigned to various posts including, but not limited to, the control room, inmate/detainee, employee or visitor entrances, health services, special housing, perimeter security… Show more Oversaw and maintained custody, care and control of inmates or detainees of a facility, while enforcing the rules, regulations, policies and procedures of the company and contracting agency. • Coordinated and monitored inmate or detainee movements, conducted counts and requested emergency response as needed. Was assigned to various posts including, but not limited to, the control room, inmate/detainee, employee or visitor entrances, health services, special housing, perimeter security, transportation, work details, reception, intake and visitation as required by management. • Supervised program activities and labor crews in various areas around facility. • Conducted searches for contraband materials, either individually or as part of a specialized team. Removed contraband in accordance to facility and contracting agency policies and procedures. • Initiated disciplinary reports on inmates or detainees. • Prepared reports and maintained logs as required. • Ensured prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma. • Promoted facility cleanliness and reports needed for maintenance or repairs. Show less

Indianapolis, Indiana, United States

Responsible for establishing and maintaining customer relationships by providing extensive, personalized service focused on the specific needs of each individual customer. • Promoted and sold the full range of banking products and services. • Placed outbound phone calls to existing clients to promote and sell banking products.• Conducted onsite visits to businesses to promote new products and services.• Served as next level escalation point to resolve more complex customer… Show more Responsible for establishing and maintaining customer relationships by providing extensive, personalized service focused on the specific needs of each individual customer. • Promoted and sold the full range of banking products and services. • Placed outbound phone calls to existing clients to promote and sell banking products.• Conducted onsite visits to businesses to promote new products and services.• Served as next level escalation point to resolve more complex customer issues/complaints. Show less

Indianapolis, Indiana, United States

Ramp AgentResponsible for ensuring completion of all activities involved in loading outbound aircrafts for departure in accordance with FedEx policies and procedures and airport regulations of local airport authorities.  Lead and provided technical support to cargo handling employees and ensure that all established procedures are followed. Coordinated aircraft servicing such as fueling, de-icing, parking, towing, security, etc. with local operator or maintenance… Show more Ramp AgentResponsible for ensuring completion of all activities involved in loading outbound aircrafts for departure in accordance with FedEx policies and procedures and airport regulations of local airport authorities.  Lead and provided technical support to cargo handling employees and ensure that all established procedures are followed. Coordinated aircraft servicing such as fueling, de-icing, parking, towing, security, etc. with local operator or maintenance personnel. Coordinated any flight delays, overflows, re-routes, etc. with appropriate departments. Advised flight crew of changing conditions (construction, weather, etc.). Responsible for completing all related paperwork and manifests in an accurate and timely manner. Provided training to other Ramp personnel under the direction of the Manager. Team LeaderLed 25+ employees in complex sort, warehouse and/or yard functions in the proper handling of packages/freight for outgoing shipment. Supervised employees to complete assigned operation, handled employee training, assigned staff where needed and effectively communicated assignments and time constraints to meet and exceed established performance parameters.  Handled all other supporting operations for area, including completing required paperwork, performing inspections, conducting wrap-up activities, and attending briefings with Manager to review operational concerns. Ensured the correct methods & procedures were followed that will result in compliance of cosmos/kiac or other surface movement. Conducted pre-work meeting in absence of Manager that included distributing timecards, reviewing operational patterns, and job assignment Show less

Cash Office ClerkJune 1998-June 2001Balance cashier till at the end of shiftCashierMay 1998-June 2001Assisted Customer checking out of store

Assist Customer in purchasing products from sizing needs to trying on productsHandle sales transactions with customers purchases.Weekend Manager for Greenwood Location.

Bachelor Of Science (Bs), Business Administration, Management And Operations

High School Diploma

Activities and Societies: Soccer, Swimming, Show Choir, Boy Scouts of America-Eagle Scout