Michael Bruene Email & Phone Number

Ontario, Canada

•Assist Audi and Volkswagen Dealerships with resolution of technical issues (on-site and through vehicle repair communications)•Monitor Dealership Service performance and provide leadership in education and work procedures•Suggest improvement strategies to Dealership Service Departments (through on-site audits)•Provide technicians with on-site training •Investigate single incidences•Investigate Escalated Customer concerns•Report product short comings to respective departments at VGCA (Product Support, Customer Relations, Warranty, Training and Parts)•Maintain current training on all Audi and VW product

•Monitor the product quality and performance of VW vehicles(Product responsibilities: Passat, Golf and Eos vehicles, 2.0T and 2.5 L engines)•Report product issues to VWAG•Assist Technical Helpline with vehicle diagnosis, repair procedures and communicate with VWAG Technical Service Centre when required•Assess, approve and develop Technical Bulletins for Canadian market•Perform field diagnosis and service updates at dealerships and port locations•Monitor factory implemented countermeasures and service solutions and provide feedback to VWAG•Participate in Launch Activities for new VW product•Perform diagnosis and repair on buy back vehicles•Provide training and technical assistance for Warranty Parts Return Centre staff•Complete special projects as required

Automotive Repair Technician responsible for vehicle maintenance, repair and diagnosis.Involved in Customer Service and Apprentice development.

Scaborough, Ontario

Markham, Ontario, Canada

Automotive Service Technician, Automobile/Automotive Mechanics Technology/Technician

Education record

Education record

Education record