Michael Bruschke Email & Phone Number

Stockholm County, Sweden

Delivering creative and human-friendly solutions to complex challenges. Working closely with Product, Research, Designers and Developers to uncover and solve the real problems facing our customers in the identity management space. Responsibilities include digging deep for information, wireframing, prototyping and testing UI for usability.

Reading, United Kingdom

Bringing a UX touch to the world of Cyber security, I work in a design team where I am the caretaker of usability for a range of software. Key responsibilities include: Journey mappingAccessibility audits Information hierarchyDesign consistency Persona creationTranslating tech specs to UCD flowsWireframing PrototypingError prevention and resolution Visual design Workshop facilitationEnsuring product look, feel, and delight across a diverse… Show more Bringing a UX touch to the world of Cyber security, I work in a design team where I am the caretaker of usability for a range of software. Key responsibilities include: Journey mappingAccessibility audits Information hierarchyDesign consistency Persona creationTranslating tech specs to UCD flowsWireframing PrototypingError prevention and resolution Visual design Workshop facilitationEnsuring product look, feel, and delight across a diverse product rangeEmphasising the importance of and demonstrating the difference between good UX and anything less. Show less

London, United Kingdom

During this 3-month UX Design Immersive Course led by industry experts, I completed 4 UX projects while learning and using the tools of the trade.Client Project for Street StreamThis startup courier company facilitated simple courier services from Point A to Point B. With users demanding more flexibility (i.e. 1 pickup and 3 drops), new interfaces were needed. We conducted rigorous user research, ideated, prototyped and tested (and tested, and tested) until we created a complete… Show more During this 3-month UX Design Immersive Course led by industry experts, I completed 4 UX projects while learning and using the tools of the trade.Client Project for Street StreamThis startup courier company facilitated simple courier services from Point A to Point B. With users demanding more flexibility (i.e. 1 pickup and 3 drops), new interfaces were needed. We conducted rigorous user research, ideated, prototyped and tested (and tested, and tested) until we created a complete solution for both users and couriers. The Street Stream team we presented to was welcoming of the solution and has discussed the possibility of implementing many parts of our design in the near future.Concept Project for Whole FoodsIn this exploratory project, two teammates and I designed a mobile solution for Whole Foods. Scenario: the company identified an opportunity to enter the health-tracking mobile arena. Through user interviews we determined the best entry point for Whole Foods could be through a recipe customisation tool. We took the project from A to Z: screener surveys, interviews, competitive analysis, solution ideation to user testing, rapid iteration, and a final clickable prototype. Concept Project for fictional pet store, HappyPaws HappyPaws is the classic “tail” of a local shop facing the big squeeze of giant retailers. The fictional pet store owners outlined their desire to simply be online as a way of serving their existing client base and local community. Following competitive analysis, experience mapping, and user testing, I created an online ecommerce solution to serve the customers and owners of HappyPaws.Exploratory Peer Project, Unplug Routine SetterFollowing a probing question session, I used an affinity map to identify the root cause of my user’s problems: sticking to a routine. I took this rapid project from nothing to a paper prototype in 4 days, testing and iterating until my paper prototype was mere confetti. Show less

Amsterdam Area, Netherlands

Loss Prevention: Defending payment disputes (chargebacks) filed against Booking.com. Detecting ways to identify and effectively defend unsubstantiated complaints and friendly fraud on a scalable level. Designing new processes for handling dispute volumes, automation, and quality control. Escalated Complaints: Researching complaints regarding payments facilitated by Booking.com that have reached high level attention, providing resolution, and identifying opportunities for… Show more Loss Prevention: Defending payment disputes (chargebacks) filed against Booking.com. Detecting ways to identify and effectively defend unsubstantiated complaints and friendly fraud on a scalable level. Designing new processes for handling dispute volumes, automation, and quality control. Escalated Complaints: Researching complaints regarding payments facilitated by Booking.com that have reached high level attention, providing resolution, and identifying opportunities for improvement.Reporting: Data drilling to report volumes, success rates, and to identify patterns to improve internal processes. Show less

Salt Lake City, Ut

Managed back-office operations of the Trust Department by ensuring timely distributions, transaction consistency, and proper reporting of accounting for the department. Reviewed, modified, and maintained clean and consistent data for accurate reporting to upper management (including regular monthly and quarterly formal presentations, as well as ad-hoc reporting). Developed relationships with other individuals in the industry for specialized needs of the department (specialized administration… Show more Managed back-office operations of the Trust Department by ensuring timely distributions, transaction consistency, and proper reporting of accounting for the department. Reviewed, modified, and maintained clean and consistent data for accurate reporting to upper management (including regular monthly and quarterly formal presentations, as well as ad-hoc reporting). Developed relationships with other individuals in the industry for specialized needs of the department (specialized administration, customer statement processing, proxy voting, as examples). Converted processes from paper to electronic where appropriate. Show less

Salt Lake City, Ut

Took on new trust and IRA business as Trust Officer. Maintained 90+ relationships with customers. This included administering estates (gathering and inventory of assets, distribution to beneficiaries, and court filings as appropriate), administering trusts (developing good relationships with beneficiaries, determining appropriateness of distribution requests, tracking payments, and reviewing each account at least annually), and administering IRAs (helping customers establish self-directed IRAs,… Show more Took on new trust and IRA business as Trust Officer. Maintained 90+ relationships with customers. This included administering estates (gathering and inventory of assets, distribution to beneficiaries, and court filings as appropriate), administering trusts (developing good relationships with beneficiaries, determining appropriateness of distribution requests, tracking payments, and reviewing each account at least annually), and administering IRAs (helping customers establish self-directed IRAs, processing customer payment and distribution instructions, and referring customers to the appropriate tax and legal professionals for advice). Show less

Bachelor’S Degree, Information Systems

Uxdi - User Experience Design Immersive, It

This UX Design Immersive course is ten weeks packed with hands-on projects aimed at providing me a robust UX toolkit upon completion..