Michael Bryan Email & Phone Number

Ireland

SME Lending

- Generate idea’s using fundamental & technical analysis - Execute opportunities while employing risk management principles

Ireland

SME Lending* Deliver a consistent, high level of service by telephone and email to external customers by proactive and reactive management of our Business and Agri Segment.* Manage day to day customer requirements working closely with various internal stakeholders to deliver our Omni Channel strategy. To achieve this maintain customer focus and ensure the highest level of service is maintained by delivering a dependable and engaging customer experience which allows us to stand out from… Show more SME Lending* Deliver a consistent, high level of service by telephone and email to external customers by proactive and reactive management of our Business and Agri Segment.* Manage day to day customer requirements working closely with various internal stakeholders to deliver our Omni Channel strategy. To achieve this maintain customer focus and ensure the highest level of service is maintained by delivering a dependable and engaging customer experience which allows us to stand out from our competitors and often exceeding customer expectations. This will be measured by increasing NPS scores.* Promote and offer support to our customers in relation to our 3rd Party Partners’ products and services* Evaluate credit information provided and submit applications with recommendations to our Lending Credit Team.* Keep up to date with Credit Policy, regulatory, operational and administrative procedures for the role and ensure a knowledge of and adherence to all relevant Compliance Codes and Central Bank of Ireland requirements across SME Banking.* Ability to work under time constraints and deliver to required deadlines Show less

Dublin, County Dublin, Ireland

Personal Lending- Identify, convert, or refer new sales opportunities to meet customer requirements for both regulated and non-regulated products including cross selling of relevant products.- Consistently provide the highest customer engagements, meeting and often exceeding expectations and acting with total integrity.- Informing clients of available loans and credit options, as well as the terms of service.- Obtaining and reviewing financial information, including credit… Show more Personal Lending- Identify, convert, or refer new sales opportunities to meet customer requirements for both regulated and non-regulated products including cross selling of relevant products.- Consistently provide the highest customer engagements, meeting and often exceeding expectations and acting with total integrity.- Informing clients of available loans and credit options, as well as the terms of service.- Obtaining and reviewing financial information, including credit histories and financial statements.- Approving or rejecting loan applications, or submitting applications to credit analysts for verification, when required Show less

Wfh

- Interacting with new, existing, and potential customers- Resolve queries by phone and email to the satisfaction of customers- Taking payments and processing refunds- Prioritise building relationships with customers and finding solutions within my control to resolve complaints, achieving 95% first call resolution and 5% referred for further resolution- Providing customer with accurate information on products and services - Accurately record customer information on a database

Dublin City, County Dublin, Ireland

- Preparing the showroom- Responsible for all cars having up to date NCT- Organising and repairs or car cleaning for photographing- Assisting in the transport and collection of cars- Greeting customers in the showroom- Assisting in the sales process

Australia

- Operating Till and taking payments- Providing a professional, friendly and welcoming service to all customers- Answering calls to take bookings and assisting with general enquiries- Dealing with guest's complaints in a friendly and efficient manner- Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy

Ireland

- Cold calling Door to Door and B2B selling electricity and gas contracts- Giving sales presentations to prospective clients- Up selling smart energy products- Meeting and exceeding targets- Making quick cost calculations to advise customers on potential savings and benefits- Involved with the European initiative in 2016 of promoting and selling Smart Energy Storage Heaters to Existing SSE Airtricity customers

Liffey Valley

My key responsibilities were - Provide excellent customer service- Merchandise products to a high standard- Stock control and replenishment- Operating Cash register

Tallaght

Key Responsibilities- Picking stock- Assisting customers- Improving store displays

Associate'S Degree, Financial Advice

APA - Loans - Regulations - Investments - Life - Pensions - Financial Planning

Leaving Certificate, Academy, Honour