Michael Buchanan Email and Phone Number

• transformed and evolved the national logistics capability of the organization in support of the goal of becoming a national leader in the laboratory services logistics space • complete and absolute responsibility for national transportation, distribution, and mailroom operations with ~500 employees in 12 locations• developed and coached an effective team of 2 Directors and 12 Managers nationally• dedicated medical courier operations in BC, AB, SK, MB, ON, and QC• medical supplies distribution centres in Winnipeg, London, Brampton, Ottawa, and Montreal• distribution of medical supplies and laboratory reports to Dynacare’s 200+ Laboratory and Health Services Centres and 7500+ physician/hospital clients • transportation of medical specimens for laboratory testing • business development for logistics contracts with Health Authorities, Hospital Networks, and private clients• developed over $10mm in new profitable Logistics revenue

• responsible for the operation of an $80M transborder business• managed and maintained partnership with R+L Carriers in the U.S.• developed standard work across 6 Canadian and 8 US gateway terminals• maintained consistent transborder operations through 25% annual growth• developed solutions to reduce service times and improve competitive position in the marketplace• responsible for managing interline operations domestically, consisting of 80+ partner carriers• developed Rate Shopper program and negotiated contracts with partner carriers• worked closely with IT to develop solutions to integrate our systems with interline carriers’ systems• assumed responsibility for Winnipeg terminal for F2012, significantly improving cost and service performance – 5.4% cost savings, improved on-time service from 95.16% to 97.60%, improved appointment on-time from 97.54% to 99.45%

• responsible for managing the operation of the largest region in the Day & Ross network, handling 40% of the national volume with an operating budget of $30M+ and 300+ employees/brokers• successfully achieved a “turnaround” and developed a performance culture in the Ontario region, moving the region from worst to best in 18 months• achieved President’s Club for exceeding cost and service goals for 2 consecutive years in the region and in each terminal• improved on-time service from 95.3% to 97.72%• improved appointment on-time service from 92.7% to 97.6%• reduced Ontario Region’s claims ratio from 0.56% of revenue to 0.32%• improved cost performance by $2.7M over 2 fiscal years• assumed Claims Prevention Officer role nationally for F2010, successfully reducing claims nationally from 0.61% of revenue to 0.41%, representing over $625K in savings

• executed national distribution strategy• proactively managed $30M+ annual transportation expense budget, private fleet, third-party carriers• reduced cost from 4.2% to 3.8% of revenue• reduced cost to Western Cda by $350K+ changing from LTL to intermodal• national fleet management• engaged in DC ops & distribution network alignment• national facilities management (leases & maintenance), contract management for goods & services for DC, Branch, Retail initiativesProject Management Program Leader• certified Project Management Program Leader• project managed major enterprise projects• facilitated multiple Project Management Workshops, training over 120 associates• Project Management process consultantProject Manager, Logistics• managed & implemented Logistics/Transportation projects, designed new systems & processes• performed analysis of system processes & data• project contact for internal/external inquiries• coach/trainer for implementation programs & processes• developed user documentation• support/guidance for user groups• designed, planned, implemented Delivery Management System nationally, consisting of mobile computers, electronic manifests, electronic POD, stats, online order trackingTransportation Manager• fiscal mgmt of Delivery Dept & fleet, $12M annual expense budget• improved driver productivity by 25%, eliminated $30K/mth courier expense• improved quality of fleet, reduced maintenance expense, contracted & managing 3rd party maintenance provider• management 100+ unionized associates, 6 management staff• managed deliveries to commercial customers, retail locations throughout Ont via private fleet & 3rd party carriers• established/maintained policies & procedures• improved service levels thru communication with internal/external customers, analysis of systems/processes, design of new systems/processes• developed training programs• member of the JHSC

• improved Operations cost by 9.6% due to increased productivity and expense management• established and maintained policies & procedures for H&S, quality & service standards• developed and coached 37 Transportation Department employees in 2 locations• sourced and negotiated contracts with third party carriers and conducted periodic business reviews• responsible for fleet maintenance program, improving quality of fleet while reducing maintenance costs and lengthening the life cycle of our trucks

• responsible for all uniform rental and service operations within the Service Department• developed and coached 2 District Service Supervisors, 17 Route Sales Reps, and 3 CSRs• improved location’s ranking on Unifirst Service Honour Role from 12th in Feb. ‘98 to 1st in Sept. ‘98• responsible for training, routing, service levels, setting goals & objectives, coaching• responsible for resolving customer issues, increasing existing account revenue, and contract renewals• responsible for fleet maintenanceSales Representative (Aug 1997 – Feb 1998)• spent 6 months in Sales as succession planning to become General Manager• earned the Highest Award of Achievement at the Unifirst Basic Sales Training School in San Antonio, Texas• developed new uniform rental accounts under 3 to 5 year service agreements by determining prospects’ needs and finding solutions• developed and maintained territory prospect base