Michael Budde Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

Responsible for defining and ensuring the successful creation and implementation of the Customer Integration strategy (People, Process and Technology) at The Standard. Responsibilities include: supporting the implementation of customer integration portfolio technical solutions, defining and operationalizing the processes, roles and training for customer.

Portland, Oregon Metropolitan Area

• Utilize strong management capabilities and leadership skills for managing growth, coordination, and implementation of data exchange services between company, customers, and trusted third parties
• Oversee, lead, and supervise a team of 50+ analysts for facilitating consultations with customers and third parties to identify needs for providing required data integration and enrollment services
• Coordinate and collaborate with 25+ key partners to define criteria and establish guidelines for delivery of customer facing services, single sign-on connections, and data exchange capabilities
• Facilitate informed decisions by generating actionable insights and reporting statistical information to identify and address areas of concern
• Support benefits administration activities by effectively managing an enrollment platform (BenSelect) to meet daily goals

Tigard, Oregon, United States

• Optimized and simplified Cross Sell products for multiple credit card portfolios by overseeing business processes and guiding personnel for supporting routine operations, improving revenue generation by 40%
• Directed a team of 20+ associates by providing support and delivering guidance to build and maintain program infrastructure for accomplishing defined goals
• Analyzed needs for developing programs to fulfill requirements and meet customer expectations through ideal product terms, preparing and implementing internal policy and procedure to support servicing strategy
• Managed a team of 20+ members by prioritizing tasks, delegating responsibilities, assigning functions, and overseeing daily activities to achieve targeted objectives
• Achieved strategic goals through execution of effective programs, ensuring accountability for operational intent, system setup, and delivery of debt protection and in-house products on 3 credit card platforms
• Maximized efficiency by spearheading automation efforts for weekly and monthly governance reporting while implementing over 50 business controls, eliminating inconsistencies

Tigard, Oregon, United States

• Planned, created, and executed strategies for securing prioritized objectives through sales and marketing tactics along with cross-selling techniques, improving profitability by 25%
• Supported day-to-day operations and sales activities by coordinating key processes while implementing sales strategies and monitoring sales performance to overcome shortcomings, increasing revenue growth
• Provided subject-matter-expertise to resolve complex problems with unique solutions while identifying potential challenges as well as authoring business requirements for enterprise-wide projects, ensuring timely.
• Eliminated key concerns by partnering with 30+ internal stakeholders and creating sales strategies along with strategic action plans to improve operations and facilitate global resourcing, resulting in $90K monthly.
• Oversaw customer lifecycle process for coordinating customer enrollment and cancellation procedures as well as identifying and capitalizing on profitable opportunities, increasing customer growth by 25%
• Decreased cancellation rates by 30% with specific partners through operational remediation plans, maximizing client retention

Bachelor Of Arts - Ba, Religion And Christian Ministries, Summa Cum Laude

Associate'S Degree, Oregon Block Transfer, 3.8