• Sole responsibility for all project and process management, administrative, financial, and HR functions, together with third party supplier relationship management, for a removal company of over 45 staff whose primary market is high net worth individuals. • Strategic review of company processes, procedures and policies to ensure best practice and professional running of the business to increase sales, revenue and profit. • Research and implement industry standard, and also novel, systems to maximise efficiency of the business. These include, but are not limited to, Moveware (manage workflow), use of fuel cards, CCTV at the place of business, vehicle trackers and dash cameras in all vehicles, World Pay. • Financial management and reporting including credit control, invoice generation and reporting, supplier payments, generation and maintenance of monthly and annual accounts, and performance analysis and reporting including VAT returns. • Debt management to reduce and consolidate debts to the company from in excess of £100k to accepted industry levels. • Payroll management and authorisation using Sage 50 Payroll including auto enrolment, pension payments including NEST, PAYE and NIC, VAT, corporation tax payments and year end reporting. • Responsibility for human resources including recruitment, induction of new staff, staff training, managing leavers, disciplinary matters, contracts of employment and any legislation that may affect staff. • Implement and maintain business IT, Internet, communications systems and office infrastructure working with third party suppliers. • Brand management including a website redesign, with the subsequent management and maintenance of, which has now generated over 4000 sales leads.

• Management, administrative and customer service role across maintenance and drainage/groundworks contracts ¬¬for clients including Geoffrey Osborne Ltd, Axis-Europe, Morrison FS, Apollo serving Lambeth Council, Merton Priory Homes, Hyde Housing, South London Family Housing Association, London & Quadrant and Peabody Trust • Developed and maintained effective working relationships with key stakeholders including clients, directors, senior management, management companies, councils, surveyors, sub-contractors, employees and operatives• Booked appointments with key stakeholders to ensure they have the relevant information at all times• Updated company database to manage workflow (Job Tracker Pro) and spreadsheets to ensure information is up to date and relevant so each job can be managed on schedule and appropriately• Checked and updated work in progress (WIP) reports to ensure works are carried out on schedule and invoiced.• Dealt with complaints in a professional manner and in line with company complaints’ procedure• Ensured that each contracts’ service level agreements (SLAs) and key performance indicators (KPIs) are met and on schedule • Responsible for management and maintenance of health and safety requirements for the workforce, including any training and onsite risk assessments

• Management, administrative and customer service role across maintenance contracts for clients including Houses of Parliament, Department of Business Innovation and Skills (formerly Department of Trade and Industry), and many local authorities• Developed and maintained effective working relationships with key stakeholders including clients, directors, senior management, management companies, councils, surveyors, sub-contractors, employees and operatives• Booked appointments with key stakeholders to ensure they have the relevant information at all times• Updated bespoke company database to manage workflow and spreadsheets to ensure information is up to date and relevant so each job can be managed on schedule and appropriately• Ensured that each contracts’ service level agreements (SLAs) and key performance indicators (KPIs) are met.• Ensured all work was invoiced and paid within the allotted contract timescales • Reported on financial performance of each contract and KPIs to directors by generating appropriate data from databases and excel and provided verbal reports and PowerPoint presentations• Ensured all meetings were recorded appropriately including production of agendas and taking of minutes• Developed and implemented new administrative systems, including appropriate use of databases, record management and filing systems to ensure best practice• Responsible for management and maintenance of health and safety requirements/records of workforce, including any training and onsite risk assessments• Arranged regular testing for electrical equipment and safety devices to conform with legal requirements• Managed three office based administrative assistants and over 50 operatives and sub-contractors• Ensured all direct employees were appropriately informed on company policy and procedures, including HR issues, training, induction and health and safety