I was responsible for managing the fleet with four supervisors, an onsite field safety rep, and 95 semi-trucks that deliver to southeast Family Dollar stores. I had to monitor equipment utilization & manage all aspects related to drivers and office personnel, distribute workflow, and take disciplinary actions as needed. Provide superior customer service, on-time service delivery, and maximize profitability. Ensure our company’s guidelines were adhered to while meeting the customer's needs, maintain trust and integrity while creating a sense of partnership with the customer. Matched power with customer needs and maintained trailer pools. Planned loads on trucks and monitor driver availability as needed, then communicate load info to all drivers scheduled for pickups. Discussed any shipment or service issues with the customer and communicate these changes to the office & driver staff. Set pickup and delivery appointments & confirm drivers assigned to loads. Analyze freight volume be able to forecast surges in business. Assure fleet maintenance programs are current on tractors & trailers. Ensure that all drivers and office staff are up to date on safety & HR training. I handled office and driver concerns or complaints. Approve home time for drivers or time off for office employees. Coordinate backhauls to increase revenue opportunities. Review safety reports, accidents, DOT violations, logbook Issues, and council drivers as needed. Provide reports to the customer with daily driver availability and delivery status. Responsible for reporting to upper management regular dispatch information, driver recruiting needs, and onsite conditions. Produce, maintain, and reconcile weekly billing reports with customer & company Billing Dept. Attend weekly conference calls with management to go over any updates or issues. Seek appropriate guidance from leadership on matters that could negatively impact the company financially.

Started as a new Over the Road driver with Hazmat endorsement adhering to the Department of Transportation & company guidelines. Ensured all routinely scheduled safety training and unit maintenance was up to date. Quickly was promoted to Driver Trainer within five months. During this time, I took on new employees to the company and mentored them for the first two months as a co-driver on my truck. Afterward, they were promoted to their solo position and was responsible for continuing to keep in contact with them if they need further assistance while on the job. In 2006 was offered a position in the office at the dedicated site, Family Dollar warehouse, as a Transportation Supervisor. I was responsible for supervising and developing all of the account’s drivers. I addressed customer service issues or complaints with and all shipments to meet the customer’s needs and demands while promoting a safe driving culture. Discipline and write up drivers when warranted and complete Driver Performance Evaluations. Promote safe operations by monitoring and ensuring driver's participation in all safety-related training and hours of service compliance. Work with the fleet & dispatch loads and equipment to drivers, and setup repowers as needed to ensure loads would not fail service. Monitor & update in-cab computer messages/macros in the operations system driver boards to ensure every driver is moving without issue. Monitor tracking reports ensuring all shipments are picked up and delivered timely and update the status of loads in the mainframe system & daily tracking reports. Schedule backhauls with vendors and assign them to the appropriate driver. Assure fleet maintenance programs are up to date on tractors and conduct yards checks & driver equipment evaluating cleanliness and safe operation. Route truck to the appropriate shop for maintenance or further inspection as needed, route drivers in for DOT required quarterly drug screening to an approved location as needed