Michael Burch Email & Phone Number

Narberth, Pa, Us

Havertown, Pennsylvania, United States

Greater Philadelphia Area

Responsible for the overall productivity and profitability of the business.Manage field technicians as well as office staff in improving cost effectiveness and quality of our services. Train in home Residential Sales staff in best practices, customer satisfaction and brand promotion Interview and hire all prospective employees. Set specific objectives for staff in order to better achieve our company goals.Handle and provide resolution for all escalated customer concerns. Set Safety/Security standards for employees and on-site locations . Evaluate Key Performance Indicators to ensure the company is reaching targeted business objectives

Greater Philadelphia Area

• Motivate and Guide athletes to succeed in rugby while fulfilling all other university obligations • Work closely with University Departments to manage scheduling of all rugby related athletic events/trainings • Acquired and Maintain all certifications required to coach within USA rugby • Work closely with club board members in allocating budgets

Greater Philadelphia Area

• Responsible for driving the productivity and profitability for service based truck technicians• Prepare yearly, monthly and weekly execution plans for scheduled service visits, aligning frontliner skill levels to tasks • Handle all customer inquiries , dispatching fronliners, and conducting follow up as required• Ensure frontliners are completing scheduled service visits within the standard hours and only perform required non-billable repairs • Manage daily labor to appropriate levels, including releasing labor when workloads are down • Manage the key truck-based team support functions —frontliner activity, invoicing and customer disputes and collections • Conduct materials coordination for the team, making purchasing decisions as needed to assist the technicians with completing work in the most efficient manner • Track and review key operational and financial metrics to ensure that team is hitting its productivity objectives and delivering its financial targets

Greater Philadelphia Area

• Plan, schedule and manage the efficient movement of work crews, equipment, and transportation services• Train employees on proper customer service techniques and testing standards• Negotiate lead times with customers for timely and proper delivery of services within financial constraints and objectives• Interview prospective employees to evaluate ideals and future success in the position• Manage staff and related employment issues • Handle all customer invoices for accurate billing and collections• Analyze and generate financial reports to ensure business optimality