Michael Burch Email & Phone Number

Mobile, Alabama, United States

Mobile, Alabama

Supporting of Evonik Industries CSS* Facilitate configuration and shipping of IT equipment for Evonik’s Americas Region in fulfillment of organizational commitments* Daily tasks include receiving and asset tagging equipment, depot queue updates in HP ServiceCenter, software installation and device configuration, assisting users in remote login and data transfer, and asset management updates in Arbis* Developed process to implement forward inventory staging at technician-staffed sites* Assumed Depot Lead responsibilities while current Depot Lead support acquisition project

Pascagoula, Ms

Supporting of Ingalls Shipbuilding IT* Assist the End User Services Team in fulfillment of organizational commitments which include receiving and asset tagging equipment, depot return/deployment queue updates, parts and special order equipment ordering* Coordinate shipping and receiving of all IT equipment between five primary locations* Ensure that equipment requests and refreshes are completed within SLA* Implemented an inventory tracking process and coordinated upload into primary AssetManagement tool (Remedy)* Led project to remove 650 networked printers from End User environment

Pascagoula, Ms

Supporting of Ingalls Shipbuilding IT* Led the Windows 7 Migration Team in a Windows XP 32-bit OS upgrade to Windows 7 64-bit OS for 5,000+ devices* Provided Level 2 support for field techs to research and resolve OS and application issues* Provided direct help-desk support to migrated users to resolve OS and application issues, dataretention/recovery, and individual training* Worked with Managed Print, Software Engineer, and Scientific Applications groups to resolveissue and update processes* Led project to refresh 120 unattended PCs during the Shipyard’s Holiday shut-down

Irving, Tx - Remote Worker

* Led the PAS Team in fulfillment of organizational commitments which include receiving in SAP,depot return queue updates, parts and special order equipment ordering*Led the PAS team as part of a Billing Internal Process Team to ensure monthly sector PC billingin Altiris is accurate and to reduce overall un-billable PC count*Oversaw any new process implementation and advised of any areas for improvement*Updated Remedy to reflect ticketing status

Pascagoula, Ms

* Responsible for managing customer relationship for Northrop Grumman Shipbuilding sector –Gulf Coast Operations*Conveyed intentions, changes, implementation plans to customer*Assisted with procuring and verifying receipt of equipment*Ensured that equipment requests and refreshes are completed within SLA*Ensured that the current processes at two sites were being fulfilled*Led project to shut-down local Data Center and dispose of devices*Oversaw any new process implementation and advise of any areas for improvement

Pascagoula, Ms

Supporting of Northrop Grumman CSL TD* Helped maintain ticket queue to insure proper metrics and customer satisfaction* Required to maintain and troubleshoot computers, peripherals and software in a multi-userenvironment* Processed storm-damaged equipment for proper disposal and data integrity* Required at times to work under pressure to accomplish time sensitive tasks* Required to work under own self motivation with little or no direct supervision* Prepared new computers for deployment* Loaded OS and software based on current user configuration or by request for new equipment* Received new hardware, attach asset tags to equipment and add to inventory tracking* Worked from Purchase Request information to organize inventory in warehouse* Updated Peregrine Service Center to reflect ticketing status

Associate’S Degree, Business Administration And Management, General

High School