Michael Burge Email and Phone Number

My responsibilities include assisting Honda vehicle owners and wholesale customers with part sales and services. This involves looking up information based on VIN numbers or description and using personal knowledge and parts diagrams. I also provide parts for the service department, stock the warehouse, and occasionally make deliveries.

My many responsibilities included coordinating and making product deliveries to remote drivers, maintaining accurate inventory and organization in the warehouse, delivery and pickup of claw machines and other large assets to businesses in the tri-state area, and repair of parts and malfunctioning assets to aid drivers or upcoming installations. This includes in the field repair, interaction with customers, and collection of money from returning assets. I also filled in for ill or vacationing drivers by restocking toy, confections, and collecting money on their route. This position required a background check, motor vehicle records check, and DOT clearance.

I was responsible for converting large rolls of high end abrasives and polishing film into smaller rolls, sheets, and discs per the customer’s request. I also trained new employees, wrote and produce graphics for department S.O.P., performed equipment maintenance, and managed packaging supplies. I was also in ongoing ISO certification training.

Design and create a custom thermoplastic socket interface for patient wear using specialized CADCAM sofware, CNC equipment, and power tools.

I was responsible for sales of services and computer diagnostic work. I ran hardware and software diagnostic tools, as well as completed repairs and the tasks of the Counter Operations Agent when necessary.

In the PC Sales department, I was responsible for assisting customers, discovering their computer related needs and desired capabilities, and directing them to the most appropriate products. When I moved over to the Geek Squad, I was responsible for keeping track of customer electronics that are brought to us for servicing. This involves monitoring the repair progress. I also contacted them about diagnostic results, and have them retrieve their products when ready. In addition, I assisted agents with answering phone calls and checking in customer units.