Michael Burke Email & Phone Number

Chicago, Illinois, United States

• Improved visibility into program health and provided data points to drive quarterly decisions by communicating launch readiness reports to working teams and Sr. Leadership.
• Led adoption of project management tool which improved in cross-functional communication and execution into critical projects
• Facilitated project operational meetings with key stakeholders ensuring team was prepared and organized for project and launch
• Served as the industry subject matter expert (SME) with Product Managers in identifying new product feature gaps and created an action plan that resulted in faster turnaround to development and launch.
• Developed new product provisioning process and drove organization adoption resulting in improved time to market.
• Managed key M&A projects and ensured product and services delivered on CCC’s best in class service.

• Managed key customer product pilot/trials that resulted in an 80% conversion rate to revenue.
• Streamlined process to assemble project team that improved internal and external customer experience.
• Led a strike team that reduced the customer onboarding from 3 days to 1 day, resulting in faster path to revenue.
• Directed the data conversion, execution, and communication for CCC's core product, impacting over 300 customers and resulting in annual savings of $5 million.
• Turned around at-risk client relationships by working with the sales team and customer by understanding concerns and then coaching the internal project team to capitalize on their strengths which re-established the.

• Sourced, hired, and trained specialized and highly qualified talent, creating high-performing and engaged teams with a retention rate of 80%.
• Realized an increase in engagement improvement by 10 points by streamlining the project work requests process where resources were assigned based on skill set, availability, and project priority.
• Identified department knowledge gaps and coordinated training resulting in increased customer and employee satisfaction.

Managed cross-functional team for post-sale deployment of CCC’s web-based workflow products to top 10 insurance clients.

Project Manager, Strategic Product Delivery – Managed cross-functional team for post-sale deployment of web-based workflow products to top 10 insurance clients. Project Manager, Product Development – Managed multiple B2B integration projects for CCC’s top 50 clients with a total annual budget of $2M. Business Systems Analyst, Product Development –.

Managed multiple B2B integration projects for CCC’s top 50 clients with a total annual budget of $2M.

• Managed logistics planning encompassing training resources, materials, rooms, and tech equipment.
• Reviewed customer service index responses to guarantee quality training.

• Instructed appraisers, managers, and executives in CCC's software.
• Developed customer and end-user training materials