Michael Burns Email & Phone Number

Burnley, Gb

Greater Blackburn With Darwen Area

Bradford, England, United Kingdom

My role is to chat with customers via phone, online chat, email and in face to face. We would also send videos of the car car to help engage with customers as most of our customers was outside the local area. My main role would be also to change the preparation of the cars though workshop and bodyshop to make sure they are up to Audi main dealer standards. I was selected to attend the new product launch in Germany for the new E-tron launch.

Leeds, England, United Kingdom

My role is to chat with customers via whats app and phone while qualifying and building quotes and deals. My role is very similar to a business manager such as quoting customer, building deals, working to profits margins, arranging finance, propping customers and arranging finance documents. I could also be doing B2B such as contacting dealerships to buy the car and finance companies. Once the car arrives I would arrange any black packs on cars such as wrap, tints and body modification. After the car has been completed with health checks and modification we would arrange delivery for the customer. This does take a long process and requires a very high lever of organisation.

Preston, England, United Kingdom

At Arnold Clark I have to follow the FCA regulations and compliance as we handle finance and insurance documents. I am required to build a good relationships with all my customers to help make the buying process easier for them and make their experience the best possible. I would be required to understand the customer’s needs, wants and desires. While agreeing a sale with the customer I would make sure the car was up to the customers’ expectations at the time of handover. To help consolidate the sale I would send a video of the car and show all the features to make sure the customer was happy with the sale. As this is a motorstore I have to have great knowledge for all different make and models to help sell the car. My role would consist of Pricing car on the forecourtsending two videos a day to potential customers Chase feedback Chase customers who have shown interest Arrange any repairs for dents or paint repairs Inform customer of 4 different productsAdvice customers on different finance products

Manchester, England, United Kingdom

While working at CarFinance247 my role would be to convert web leads into sales this would entail collecting customer’s fragile information, providing quotes and processing data. While speaking to customers and building relationships I would also contact dealerships and the finance company get further information for the finance agreement. Since starting I have gained great knowledge within the car finance, personal loans and finance industry. This role requires me to have great IT skills and I would be required to follow FCA regulations and compliance. I used to travel 3 hours every day to get to work and never once been late.

Blackburn, England, United Kingdom

As Warrantywise also own Lister Motors, I have had the chance to gain some experience selling cars. The cars was priced around £300k per car. My job was to help promote the car and sell them to our customers. As well as talking b2b customers I also had to deal with the public's questions when visiting on road shows. This also meant I have to have full knowledge of the cars history and details.

Blackburn, England, United Kingdom

While working at Warrantywise I have been a sales executive and also the sales team leader. My role would be to sell the insurance product as a necessity for the customer. To do this would require me to have great knowledge and understanding of the product. I would have to deal with the internal system and customer emails to help sales or customer services. While also selling the product I would train new starters, complete call coaching for staff members, and run morning meetings. Since being a team leader I have access to staff and customer details which also requires me to be confidential within my role. While managing myself I would be asked to help manage staff to help and make sure all staff member are happy and motivated within their job.