Michael Burrows Email & Phone Number

Boynton Beach, Fl, Us

Boynton Beach, Florida

• Hired as contractor by a multi-state law firm to handle incoming & outgoing communication from CEO; function as general CEO liaison; apply and maintain business licenses; handle various IT and operational issues throughout the office; analyze software & hardware requirements and make recommendations to upper management; negotiate vendor agreements and/or contracts (ranging from acquiring new space and preparing it for office use); purchase implement and maintain computer hardware / software / network communications; perform and monitor 60 day and 12 month strategic planning; prepare, attend, and guide IT Committee meetings and procedural standardization committee meetings; process legal contracts, set up Mediations and Notice of Hearings; etc. • Negotiated additional office space for law firm and saved them almost $300,000 during a 6 year period by reducing their square footage cost and obtaining 1 year free rent on the additional 7,000 square feet.• Hired as contractor by law firm to create Judgment Lien Execution Packages; process judgment letters and judgment lien certifications; scan and copy documents while Paralegal was on vacation for 2 weeks. Also documented selected office deficiencies; and proposed solutions to the deficiencies.• Performed special project for SunTrust Bank.• Managed clerical Census Form verification and data entry personnel for the US Census Bureau 2010.

Provided full-scale Disaster Recovery & IT Infrastructure Project Management solutions for IBM business process improvements; managed implementation of proposed processes. * Managed IBM global IT Infrastructure Transition projects for several Fortune 100 companies (beverage industry & IBM divestiture). Project Management Office environment. Developed IBM worldwide print solution to enable computer servers to transmit data from non-trusted computer servers to print on IBM network printers & 3rd Party Provider servers without affecting computers on IBM trusted network (IBM & Ricoh divestiture created InfoPrint Print Solutions). This printing ability had never been accomplished in IBM history.* Managed IBM global IT Disaster Recovery & Business Continuity projects for many Fortune 200 companies. Created & tested technical master Disaster Recovery & Business Continuity plans, updated them as needed, managed disaster recovery process & planning for IT disaster recovery functions.

Provided solutions for business process improvements to non-profit organizations & managed implementation of proposed processes. * Instrumental generating over $3 million in pledges in less than 7 months while managing activities for $10 million Capital Campaign.* Instrumental in negotiating agreement with SBA for over $669,000 and an additional $27,000 from FEMA due to damages caused by Hurricane Wilma. Negotiated agreements with various vendors to repair damages caused by Hurricane Wilma.* Foresight and initiative to start negotiations with the City of Tamarac for them to purchase a 35 year old synagogue building, school & land in exchange for $6.5 million & land to build a new synagogue & school. Foresight due to numerous facility maintenance problems brought on by Hurricane Wilma damages & years of inadequate building repairs. * Increased financial compensation from insurance company by $678,000 by documenting damages caused by Hurricane Wilma.

* Spearheaded development of European website shopping center for art dealers & galleries, successfully coordinating all activities with client located in London, equipment in Atlanta & programmers in Louisiana & California. * Orchestrated IBM integration of former Sequent Computer Systems, Inc. (Oregon) following IBM acquisition by merging 23 diverse globally dispersed business function areas.* Researched IBM nomenclature rules for software, 3rd party hardware/software, historical products & other model number categories & created strategy to convert Sequent NUMA-Q model numbers to IBM nomenclature. * Implemented change management plans & ongoing change management assistance throughout complex business transformations.* Resolved everyday customer/vendor issues.* Mentored other project leaders; wrote/distributed meeting minutes; evaluated competitive software products; reviewed software applications; performed hardware & software vendor negotiations; managed client's staff.

* Held accountable for consolidating AT&T 24/7 Customer Service Desk from 100+ areas across US to 3 areas, following outsourcing of AT&T Service Desk facilities to IBM Global Services.* Completed directing Ryder Shared Services Center migration project following outsourcing of its MIS hardware to IBM Global Services. * Managed integration of Ryder Systems IT mainframe, midrange & PC hardware into IBM Global Services.* As part of IBM Global Services PMO Group, provided project oversight; developed staff schedules & well-defined metrics; evaluated project risks & mitigation plans; participated in post mortems & project metric reviews; wrote/distributed meeting minutes; negotiated/monitored contracts; steered compliance with quality standards; mentored Project Managers; met strategic & business requirements.* Assisted IBM Corporation in updating their e-Business applications.* Devised/implemented operating procedures to provide more efficient methods of accomplishing work.

* Produced solution & directed Shared Services Center migration project from distributed, nationwide online data processing database network servicing 70 districts, to centralized remote data center operation with 11 RISC systems, 550 PCs, etc. Also monitored/negotiated contracts for newly built data center. * Acted as IT liaison with suppliers, contractors & client organizations in implementation of technology (building business relationships, writing Request For Quotations & analyzing vendor responses, negotiating hardware/software contracts, monitoring software compliance/contractual agreements, resolving resource conflicts, collaborating ideas, ensuring hardware/software was in place to support equipment replacement requirements, performing product usability, education/product launch) & facilitated meetings.* Provided project oversight, well-defined metrics; evaluated project risks/mitigation plans; participated in post mortems/project metric reviews; mentored Project Managers.

* Managed OS/2 Warp project & other software development initiatives from concept thru rollout.* Directed product mods to 80 existing & 150 new application features, user education, new processes, documentation; launched rollouts to 100,000+ users; led successful integration into IBM product lines. * Translated user business requirements (gathering business & technical requirements based on analysis of customer needs, preparing business justifications) into actual implementations.* Acted as IT liaison with suppliers, contractors & client organizations in implementing technology (building business relationships, writing Request For Quotations & analyzing vendor responses, negotiating hardware/software contracts, monitoring software compliance/contractual agreements, resolving resource conflicts, collaborating ideas, ensuring hardware/software was in place to support equipment replacement requirements, performing product usability, education/product launch) & facilitated meetings.

* Directed operations of a 24/7 nationwide integrated online data processing database network servicing 7 warehouses and 1 manufacturing plant for this janitorial cleaning fluids company. Also oversaw budgeting, planning, technology contract negotiations, writing Request For Quotations, and analyzing vendor responses.* Decreased plant production costs by 37% and accelerated efficiency by 29% by automating manufacturing processes, upgrading equipment, automating R&D formulation, and purchasing/upgrading software.* Elevated customer satisfaction 15% through introduction of a warehouse backorder system and national accounts pricing scheme, optimizing product availability, offering better price options, and supply-dispensing products.* Created "Transition Plan" that deferred $3.2M in computer investments for 5 years by opting instead for an initial $850K investment.

* Streamlined operations of several Fortune 500 companies by improving client processes such as accounting, retail, manufacturing, distribution and service industry operations; by managing on a outsourcing basis the clients' technical data processing staff, operating budgets, & customer service/support operations; & by performing budgeting, long-range planning, hardware/software contract negotiation, personnel recruitment/training, business plan preparation, cost/benefits analysis, handling (creating/analyzing) requests for price quotations for their clients.* Automated patient scheduling, billing, inventory control and analysis, accounts receivable, accounts payable, & nurse scheduling for several nursing homes.-- The above consisted of creating and issuing Requests For Price Quotations, analyzing quotations, creating test data, testing software, requesting vendor make modifications to software & documentation, retesting software, training employees, & implementing applications.

* Provided "Big 8" accounting firm, their Fortune 500 (and other clients) with regional in-house computer hardware / software outsourcing expertise; improved their capabilities to provide accounting, management information systems, and related services to Fortune 500 clients and smaller firms. Projects entailed managing from 6 to over 50 people.* Automated order entry, order analysis, inventory control (including formula control), plant manufacturing, warehouse distribution, billing, accounts receivable, accounts payable, human resource, budgeting, and general ledger for several large pharmaceutical companies.