Sr. Manager, Project Program Management for Aetna’s Shared Administration Product (JCA) will supporting customers and respective leadership teams. Define and drive the execution of initiatives that cross multiple markets or experiences, support the sale of new business and work cross functionally to operationalize business strategy and initiatives. Responsible for creating and managing the JCA product roadmap, and for coordinating dependencies across teams. In this role, I functioned as the main point of contact for successful epic delivery and final customer outcomes, working directly with the field when necessary to ensure initiatives are on track for near-term and long-term delivery. • Drive status for cross-product metrics and develop initiative-level measurement plans through alignment across key stakeholders. • Successful delivery and go-to-market plan of the JCA product areas and socialize updates with senior leadership.• Work closely and cross-functionality with the Executive Director and Lead Director of the JCA product, Sales Leaders across all markets, and business stakeholders to communicate critical updates and insights, specifically to key stakeholders and organization leaders.

Comprehensive oversight of client projects, from initial engagement to implementation and ongoing support, requiring strong leadership, communication, and project management skills to drive successful outcomes and meet client expectations.• Client Engagement and Relationship Management: Leading engagement with clients to understand their needs and requirements, detailing new requests, and operationalizing solutions to meet client objectives. This involves maintaining strong cross-team collaboration and ensuring alignment between client expectations and project deliverables.• Implementation Management: Taking a leadership role in managing the implementation of new lines of business for clients. This includes developing and executing implementation plans, establishing timelines, budgets, and resource allocation to ensure successful project delivery.• Team Leadership and Collaboration: Organizing work teams, driving consensus, and ensuring end-to-end policy/process integrity. This includes fostering collaboration among team members, establishing clear roles and responsibilities, and maintaining project rigor to accomplish project objectives efficiently.• Project Planning and Management: Establishing project plans with a focus on rigor and consistent team engagement. This involves setting clear project objectives, defining deliverables, and implementing processes to ensure project success while adhering to timelines and budgets.• Risk Management: Managing risk throughout the implementation process to ensure activities are completed on time and within budget. This includes identifying potential risks, developing mitigation strategies, and monitoring risk factors to minimize project disruptions.

Senior Project Manager within the Enterprise Reporting & Analysis (ERA) team for the Optum Rx line of business involving significant responsibilities in overseeing strategic projects, programs, and products related to complex analytic implementations such as Tableau and Power BI, as well as B2B reporting. • Project Management: Tasked with managing and overseeing up to 12 strategic shared services operational and strategic projects, programs, and products. This required strong project management skills, including planning, execution, monitoring, and stakeholder management ensuring that projects are aligned with business objectives, timelines, and budgetary constraints.• Client Business Assessments: Responsible for conducting strategic assessments of new client business. This involves evaluating potential clients, assessing their readiness, competency, and fit for partnership, and creating standardized processes for client onboarding.• Process Improvement: Successfully led strategic process improvement initiatives and infrastructure projects within Optum and United Health Group including streamlining workflows, optimizing operational efficiency, and enhancing organizational effectiveness.• Strategic Leadership: Strategic "point person" within ERA for high-visibility and strategic programs. This involved providing leadership, guidance, and oversight to ensure the successful onboarding and execution of these initiatives.

My leadership role involved driving strategic initiatives, fostering collaboration across business areas, and ensuring the successful execution of projects to drive operational efficiencies.• Project Planning and Tracking: Responsible for planning project timelines and milestones, as well as tracking progress. This included setting clear objectives, defining deliverables, and monitoring project execution to ensure alignment with organizational goals and timelines.• Successfully led strategic process improvement and infrastructure projects spanning multiple highly matrixed business areas within Optum and United Health Group. This involved overseeing teams and initiatives aimed at enhancing operational efficiency and effectiveness across various business functions.• Healthcare Data Analytics Initiatives: Managed large, complex healthcare reporting data analytics initiatives. This involved overseeing the analysis and interpretation of healthcare data to derive insights and inform strategic decision-making within the organization.• Development of Strong Relationships: Additionally, created and maintained strong working relationships across the company to foster awareness of projects. Collaborates with stakeholders at various levels and departments, facilitating communication and alignment towards common goals.

Project management responsibilities for Coordination of Benefits area in Optum Rx claims. Oversaw twenty-five projects focused on process and technical improvement of the environment driving greater value through enhanced analytics.

• Reduced turnaround time for distressed property valuation process from 7 days to 5 minutes by automating the process.• Spearheaded Auction.com integration for short sale customers. Reduced overall time for “at-risk” properties on market by 1/3 by showcasing distressed properties in a unique way that provided greater visibility. Model additionally contributed to a 2% increase in final post to close sale price• Awarded Bank of America “Bronze Award” for exceptional leadership and commitment to success.