I am a strong customer first focused individual who strives to achieve the outcomes of my customers and that of the company I work for. I have 26 years customer service experience, 18 of which has been in the Information Technology sector.My current role of Project Manager is responsible for managing the delivery of ICT solutions to new and expending sites within TMR, ensuring a cost-effective solution which meets our customers' requirements and budget.My previous role was very diverse, leading a team responsible for IT support, local projects, consultations and general enquiries of staff employed by Transport and Main Roads in the Gold Coast and surrounds region.I worked on the GC2018 Commonwealth Games, achieving recognition for efforts in supporting the project team for all their Information Technology needs, ensuring the Transport management of the Games was run with the technology required.My experience touches all of the following, plus more.* IT Project Management* IT Solutions* Customer experience / service* Active Directory* Microsoft 365 Apps* Azure and AWS* Windows desktop environment* Networking* Training