Michael Busby Email & Phone Number

Oxnard, CA, US

• Work with sales to determine any technical needs on a project. This includes Azure needs, Power Platform needs, Web/Portal needs, custom development needs, data migration needs, and data integration needs.
• As part of the sales process, I would document the scope and effort to include in a SOW.
• Work with customer and internal IT departments on defining and setting up any infrastructure requirements.
• Gather Functional Requirements, document the functional requirements, and implement the functional requirements.
• Gather Technical Requirements, document the technical requirements, and implement the technical requirements.
• Work with the Solution Architect and Functional team on requirements, design, and delivery of the solution.

Kansas City, Missouri, US

• Solution Architect working with Sales to determine the vision and values of a solution.
• Develop a State of Work with Scope, Out-of-Scope, Resourcing, Schedule, Assumption, and Value.
• Develop a Risk Assessment as part of the Sales process.
• Work with enterprise customers to develop 2-5-year roadmaps for their digital transformation that would have outcomes that measurable.
• Collaborated with stakeholders (Operations, Compliance, Implementation, IT, etc.) to develop and implement a business vision through technology.
• Work with the client and the Delivery Team to ensure successful delivery of a project.

Pacific, Missouri, US

• Work with the customer to boost client experience, user satisfaction, and user adoption.
• Collaborate with each Line of Business to identify any digital efficiencies to streamline business operations.
• Improve profitability
• Gather business and technical requirements collaborating with stakeholders and subject matter experts to understand the user experience and requirements and then document those requirements.
• Develop project plans and risk mitigation plans to delivery a Business Applications (CRM) to improve the user experience and improve user adoption.
• Utilize proven change management frameworks to assist customers navigate their digital transformation changes in ways that are engaging and empowering.

Katy, Texas, US

• Own the strategy for Azure, Modern Workplace, and Business Applications (Microsoft 3 clouds) practices.
• Develop long-term digital strategic plan helping our customer implement solutions leveraging all 3 of Microsoft clouds.
• Provides critical thought leadership and expertise to drive improved business results related to digital investments.
• Worked with Marketing on cross-channel digital marketing for a cohesive digital strategy, including website, search engine marketing, email, test, social media, and blogs to build the brand, drive digital sales.
• Supervision and career development of Practice Managers for Azure, Modern Workplace, and Business Applications with mentoring and providing development opportunities such as job shadowing, special projects, and training.
• Ensure a framework is in place to monitor, forecast and prioritize the overall work/portfolio of projects.

St Louis, Missouri, US

• Hired to build the Dynamics CRM practice from the ground up.
• 2015 revenue goal was $250K - actual revenue generated was over $600K. 2016 revenue goal was $800K - actual revenue was over $1.25 Million. 2017 revenue goal was $1.25 Million – actual revenue was over $2.125 Million.
• Aligned with Microsoft and established Covenant as a leader in Customer Engagement (CRM) in the Midwest.
• Expand the Business Applications practice to include Business Central and Finance and Operations.
• Developed key partnerships and ISVs, both onshore and offshore, to augment our team’s skills.
• Worked with enterprise customers to develop 2-5-year roadmaps for their digital transformation that would have outcomes that measurable.

St Louis, Missouri, US

• Performed vendor selection for a new Sales Customer Relationship Management deployment.
• Gathered the business requirement working with the subject matter experts.
• Documented the business and technical requirements.
• Project managed the project, performed unit testing, documented use cases, and conducted user acceptance, developed training material, scheduled user training for over 250 end users, conducted final training.
• Architected and implement an integration with AS/400.
• On-going support and enhancements; adding Customer Service for the Help Desk, custom reports, surveys, and notifications.

Chesterfield, Missouri, US

• Hired to bring stability to a struggling CRM practice.
• Evaluate the team’s functional and technical skills and developed a development plan for each team member.
• Assessed the projects and determine the status and skills needed to complete. Built a plan to deliver each project with resources and technology.
• Wrote the Job Requirements and worked with HR and Recruiting Firms to hire any gaps.
• Responsible for the architecting and delivery of all existing and new projects.
• Implemented coding standards for all phases of development.

Boulder, Colorado, US

• Responsible for the architecture, development, and deployment of all projects.
• Managed a team of developers, Project Managers, Quality Assurance, and Trainers.
• Worked as a Pre-Sales Solution Architect to determine and write the scope of the project and develop a Statement of Work (SOW).
• Collaborated with the customer to define the business requirements and technical requirements.
• Agile was used to deliver a project.
• Managed 5-6 projects concurrently.

St. Charles, MO, US

This was mostly travel, up to 42 weeks per year, to customer sites to develop and implement a solution. I worked as a 1-person team: would gather the requirements, project manager, architect the solution, then I would develop and perform quality assurance testing. The project would consist of customizations of Microsoft Dynamics CRM forms, workflows, SSRS.

Monroe, LA, US

Monroe, LA, US

Saint Louis, MO, US

Atlanta, GA, US

Columbus, Ohio, US

Engineering

General

General