Managed a team of managers and individual contributors supporting third party material planning, sales order execution, inventory management and WW reporting. • Directed a cross functional team to streamline the electronic fulfillment of software. Sub projects included failed delivery reporting and resolution, Internal and external audit controls, process documentation and project implementation.• Championed transformational projects designed to transition multiple quoting/sales orders systems to a set of common seller tools. Impacted areas include manufacturing, order management, software fulfillment, external audit, and tax. • Implemented FIFO process at a third-party that incorporated inventory aging from Dell Technologies to the third-party WMS system.• Initiated a bottom-up approach to inventory analysis and projections. Reduced inventory 30% in first two quarters.• Developed and implemented new software fulfillment & customer returns processing model when supplier changed business practices after an acquisition.• Implemented date management process for third party suppliers based on lead time. Achieved 95% on time/early shipment performance (commit vs actual).

• Developed Business Operations charter and strategy for newly formed team• Staffed a team of managers and developers to support sales order execution and strategic reporting• Global business process lead for SAP enhancement/upgrade• Key resource for Dell transition team (digital fulfillment, cross sell, KPI/metrics, and reporting) • Implemented WW reporting structure and operational metrics for external MFGo Automated WW reporting, historical analysis, and trendingo Introduced mobile reporting capabilities

• Managed a team of individual contributors in support of day-to-day sales order execution and third-party management• SAP site lead for initial ERP implementation• Created business process to transition new products or acquisitions to an automated third-party fulfillment model• Developed EOQ procedures with internal fulfillment teams and third parties to maximize quarterly shipments in support of revenue objectives • Moved physical software fulfillment from the factories into an electronic fulfillment process.

Manager - Fulfillment & Third Party AllocationsManager - Planning and Inventory