Michael Bwire Email & Phone Number

Nairobi Kenya

Roles Evaluated clients ‘creditworthiness Ensured adherence to lending procedure and regulations Approve or reject loan requests based on clients’ creditworthiness Reviewed and analyzed delinquent portfolio to identify key causal factors and lessons, make recommendations to senior management for approval and track them to ensure adequate and timely closure Monitored violations of credit policies, provided analysis, conclusion and recommendations, presented findings to senior management and suggested actions/penalties to be taken when appropriate Reviewed and updated company’s credit procedures and policiesAchievements Realized improved effective repayment by the clients-from 65%-85% within the first 3 months of employment Fostered rescheduling of clients resulting to reduction in Portfolio at risk values

Nairobi County, Kenya

Role Virtually organized Directors meetings and prepare presentations Virtually keep track of projects for different clients Conduct market research and compile report on results Review customer needs and feedbackAchievements Enhanced service levels through timely resolution of clients concerns Developed strategic solutions for solving client’s problems and challenges Spurred top-notch service that is spurring growth

Nairobi, Kenya

 Received and compiled invoices and supporting documents for accurate billing by the payables department Researched, evaluated and pre-qualified vendors to ensure compliance  Expeditiously managed and resolved vendor requests and queries Coordinated with Finance department to ensure timely payments of suppliers Monitored costs and expenses through rigorous budget preparation and analysisAchievements Drove reduction of cost of sales from 55% to below 35% by monitoring performance of procurement team and processes. Successfully led and promoted the achievement of operational success. Inspired employees to attain increased productivity through regular appraisal and rewards for excellence

Dagoretti, Nairobi, Kenya

 Recruited, trained personnel, and allocated responsibilities Assessed staff performance, coached and gave guidance to a team of 25 staff to ensure maximum efficiency Monitored inventory of office supplies and the purchasing of new materials with attention to budgetary constraintsAchievements Fostered improved staff relations with the management thus improved productivity Quickly resolved conflict among staff thus creating a healthy working environment Drove reduction in staff turnover rate from 30% to below 5%

Kigali City, Rwanda

Roles Planned and coordinated administrative procedures and systems and devise ways to streamline processes. Oversaw management of service contracts and service level agreements for outsourced services falling under the Operations department Prepared annual budgets, periodic reports on operating costs Developed and executed sound business turn-around strategyAchievements Successful launch of the brand in the Rwandan marketSuccessfully put together a team to spearhead the business strategy. Built vital partnership with key stakeholders Identified and maximized sales opportunities and increased customer retention rates. Provided accurate and timely reporting on critical incidents such as engagement with government agencies Developed market-specific strategies that aided in revenue growth and client satisfaction Cultivated and maintained a healthy relationship/partnership with partners including government agencies and private sector

Kigali City, Rwanda

Roles Developed market-specific programs to achieve growth. Handled all communication, complaints, comments, feedback, resolving or escalating as appropriate with the relevant department Prequalified and maintained accurate records of the organization’s suppliers and service providers Monitored usage of purchases and supplies to ensure minimal duplication irregularity and wastages.Achievements Successfully launched the home and apparel sections in Kigali Played a key role in building the right partnerships with key stakeholders in Rwanda. Developed growth plans resulting in annual growth of over 25% Managed staff and aligned staff performance Balanced Scorecards to business plans Provided market intelligence that strongly positioned the brand

Nairobi, Kenya

Roles Managed and addressed customer complaints Inventory management and inspection of delivered goods to ensure conformity Conducted market research to keep abreast of market trends Led and trained 30 staff members on merchandizing Banked and reconciled transactions for records accuracy  Customer database maintenanceAchievements Increased revenue through the setting of sales targets to the team Enhanced staff discipline by strict adherence to code of conduct guidelines Analyzed market trends to inform promotion activities needed Speedy resolution of staff conflicts thus fostering a healthy working atmosphere

Bachelor Of Commerce, Management And Leadership

Higher National Diploma, Business Management