Michael C. Email & Phone Number

Austin, Texas Area

Responsible for the support of all ERP security requirements, including all governance, risk and compliance issues to ensure proper segregation of duties. Responsible for ensuring the strategic direction of both the enterprise content management solution and the incident management tracking solution, including the administration of each solution. Provide daily and strategic support for all HR and Payroll solutions. Negotiate and administer several enterprise level software contracts valued at over $2M. • Successfully implement a governance, risk and compliance (GRC) solution – on time and under budget – to identify, remove and/or mitigate any segregation of duties risks within the ERP system.• Evaluate and select a new enterprise document management (ECM) solution that will save the corporation approximately $200,000 in additional licenses and consultant fees for the existing system. Successfully implement the new ECM solution across the corporate landscape to enable quick, electronic access to a variety of financial, legal, personnel and GIS documents).• Successfully implement a disaster recovery site that allows for near-real-time replication of all production systems data utilizing VMware Site Recovery Manager.• Develop and implement IT policies and procedures related to the department’s functional responsibilities.• Successfully plan and manage a major upgrade of the corporate ERP system.• Forecast and manage costs, equipment and personnel needs for projects and programs.• Successfully implement a process to migrate documents from the legacy content management system into a new content management system.• Build and deploy a custom enterprise helpdesk solution using Smartsheet.• Build a segregation of duties solution using Smartsheet to identify and manage internal controls related to application security risks.

Austin, Texas Area

Directed a team of ten employees and a varying number of contractors supporting SAP, enterprise document management, helpdesk incident tracking, custom development, testing and training tools, and any other technology needs of the entire corporation. Responsible for the support of all SAP security requirements, including all governance, risk and compliance issues to ensure proper segregation of duties. Negotiated and administered approximately 15 software contracts valued at over $8M. Managed an annual budget of $2.3M+.• Active participation in the development and implementation of the annual corporate strategic plan.• Managed the initial SAP and BW implementations, including all integrations to additional operational systems such as GIS, Outage Management, Interactive Voice Response (IVR) and Online Bill Pay.• Built a solid staff capable of supporting and extending SAP functionality as well as supporting hardware and network requirements across multiple, geographically disparate facilities.• Provided technical guidance on IT issues to the organization. Developed and implemented IT policies and procedures that relate to the department’s functional responsibilities. • Successfully planned and managed a relocation of the corporate data center to the new headquarters building within a 48 hour window.• Provided training and other development opportunities to allow IT personnel to stay abreast of emerging technologies and remain highly technically competent at all levels. • Developed, managed and maintained a disaster recovery plan.• Established hardware and software vendor platform standards across the company, thereby benefiting from volume discounts and reducing support costs• Managed vendor relationships to ensure ongoing license compliance.

Houston, Texas Area

Directed a team of eight employees and three contractors supporting EDI, enterprise document management, IT helpdesk incident tracking, SAP development, testing and training tools, and several corporate departments. Interfaced frequently with business clients to ensure adherence to service levels and identify future support requirements. Coordinated all IT research inquiries related to Gartner and Forrester advisory service companies. Negotiated and administered approximately 20 software contracts valued at over $10M. Managed an annual budget of $2.5M+.• Recruited top talent to build an EDI system in just two weeks when the existing environment became indefinitely unavailable. Saved the company $250,000 by switching to a lower cost platform and software vendor.• Directed the completion of over 20 enterprise document management projects designed to improve accessibility of imaged records by customer service representatives, thereby reducing the average call resolution time.• Saved the company $200,000 annually by replacing on-site contract resources with offshore resources.• Research efforts identified documentation that allowed the database group to resolve a potentially damaging configuration setup on the corporate SAP environment, thereby preventing an unplanned outage.• Directed the establishment of several EDI processes which cumulatively saved the company approximately $75,000 annually.• Saved the company $25,000 by using internal rather than external resources to achieve a 70% cost savings to complete an upgrade to the incident tracking software.• Saved 10% annually by negotiating a multi-year service contract with a top research and advisory firm.

Houston, Texas Area

Oversaw a budget of $7M+ and directed a team of 50 employees responsible for providing maintenance and enhancement support for corporate EDI, enterprise document management, web support, DBA support, PMO, emerging technologies and SAP development/testing tools. Collaborated with peer managers to ensure business clients received the highest level of service in the most cost-effective manner. Resolved terms of agreement and executed software contracts worth over $15M.• Ensured the highest available level of technical support during a time-sensitive and mission-critical implementation cycle by negotiating a short-term software maintenance contract with a primary vendor.• Spearheaded an initiative to formally define enterprise-wide application and data architecture standards within IT.• Enhanced the level of services offered to clients by reorganizing personnel report structures that optimized the utilization of resources.• Coordinated development of standardized project management processes for the applications support organization, including the establishment of an intranet website providing easy access to standard templates.

Houston, Texas Area

Spearheaded a newly assembled, ten-person SAP application support team. Accounted for a $1M budget and collaborated with the SAP project implementation team leaders to verify the alignment of client-requested enhancements with ongoing system configuration strategies.• Created and promoted change management standards to support an SAP implementation team and hired/transferred technical staff to reinforce support efforts.• Identified annual cost savings of $2M by documenting comparisons between SAP and legacy system support expenses that showed that SAP maintenance could be performed with fewer key support staff.• Established a standard methodology for managing and prioritizing client change orders.

Houston, Texas Area

Served as a member of the materials management (MM) implementation team focused on completing an SAP installation project. Acted as a liaison between the SAP MM functional and technical teams to ensure adherence to the project timeline. Developed all process flow diagrams related to the SAP MM business re-engineering effort.• Chaired the master data integration team to guarantee the development of a common data conversion plan for the installation.• Analyzed and recommended the data-cleansing tool utilized during the conversion of business data to the SAP database.• Chaired the evaluation team tasked with determining the feasibility, scope and timing of initiating a data archiving solution for the SAP environment.As a member of the approval committee, actively participated in controlling custom development costs by ensuring that all application development requests went through a thorough cross-impact analysis before being approved.

Houston, Texas Area

Maintained and upgraded software applications used by the accounting and purchasing departments. Conducted regular disaster recovery drills to update system response documentation. Interfaced with clients to assess application enhancement and installation needs.• Directed the automation of the materials requisition process, which included purchase order generation, goods receipts and integration with the accounts payable process.• Guided a team in evaluating and selecting an appropriate object-oriented programming methodology and created intranet-accessible project status reports.

Houston, Texas Area

Provided daily support in the analysis, design, testing, documentation and maintenance of back-office applications with the objective of providing the company accurate and timely automated records and reports. Promoted in recognition of ability to complete projects successfully.• Led development project to automate the approval and distribution of utility service refund checks to qualifying customers.• Reduced paperwork and facilitated timely payments as a member of the development team tasked with automating the entire accounts payable process.

Houston, Texas Area