Michael C. Email & Phone Number

Brisbane, Queensland, Australia

Train customer's on the functions and maintenance of their newly purchased RV or Caravan.Manage all incoming caravans and RVs from the factory, refurbishment centre, and service centre to assure quality control is kept to the highest standard for both display/for sale and sold/awaiting pickup vehicles.Being the final point of contact to assure excellence in the customer experience and resolve any issues that may have come up during the sale or any issues that may have arisen at pickup.

Brisbane, Queensland, Australia

Manage daily sales and lot management for the Northside Kia lot. Duties include customer service, achieving sales goals and KPIs, after sales support, , customer training, phone sales and support, and organisation management of displayed vehicles.

Brisbane, Australia

Manage daily online operations for the store. Duties included listing merchandise, online sales, online customer support, Managing KPI expectations, shipping, inventory management, product rotation, pricing management, and personnel training. • Regularly exceeds sales expectations through excellent customer support and product knowledge• Managed pricing to not only compete against competitors but also other Cash Converters stores online.• Managed sales GP dollar average above company standard

Brisbane, Australia

Managed daily on ground operations for an Australian cloud based tech start up. Created a tech SOP and customer servicemanual to assure all customers receive excellent service with every contact.• Reduced overhead costs by creating a virtual office environment, reducing the need for physical office space andadditional lease agreements. .• Generated a customer focused environment, centralizing on the customer within their home where they are the mostcomfortable.• Created a backroom and inventory system utilizing the Square payment system.• Tracked sales growth and trained techs on actively working sales strategies using reactive training methods and in-fieldlearning exercises.• Gave monthly reviews to all investors and owner utilizing Google hangouts and Google Docs for live collaboration andinteractive support.• Utilized a secure BYO device protocol for tech laptops and phones to minimize company investment and give techsmore freedom.

United States

Designed high quality revenue generating web portal to sell products internationally. Analyzed business performance anddesigned strategy for recruitment and training of eight techs and a tech supervisor to enhance work efficiency. Reducedcompany’s expenditures by moving traditional advertising to online marketing campaigns, which resulted in increased upto 30% visitors.• Protected business and clients by implementing tech SOP, as well as implemented cost effective strategy that savedmoney through online marketing, which resulted in increased 30% customer and 15% sales on quarterly.• Created a customer focused sales strategy• Introduced robust PayPal certified website for customer interaction to improve hardware demand and sales globally.• Coordinated in Microsoft’s Registered Refurbisher program to offer NPOs, returning disabled veterans, and low-incomefamilies with local solution to purchase reliable computer.• Collaborated with local and government auction houses in tri state area to maintain quality of computers in stock andworked with comic-cons and pop-culture expos to describe business features for business development in new areas.• Controlled inventory and presented easy to use inventory system by accurately utilizing Xcel.

United States

Established local sub-contacting opportunities by contracting partnerships with national IT contractors, local fedconstruction contractors, electricians, and other contracting groups. Improved performance level of four member’steam by managing staff on daily basis. Built strong working relationships with Microsoft, Dell, Lenovo, and otherfederal contracting partners for proper pricing and timely delivery of products to appropriate client. Introduced webbased discussion board for all local contractors to request questions and find subcontractors. Delivered premium mobile computing solutions for high-level programmers, graphic designers, directors, andexecs, while working with Rain Computers. Developed partnerships with local and national banks to prepare agreement regarding short-term low interestloans.

United States

Company level NBC specialist position. Duties included inventory and maintenance of all related training and combat ready hardware, scheduling and leading all related trainings pre, active, and post deployment, direct leadership of all soldiers within my squad, and assisting the daily leadership of the post.• Created an aggressive training schedule to assure all soldiers were prepared to survive in any possible environment during the height of the Afghanistan and Iraq conflicts.• Awarded the ARCOM medal on three sperate occasions for exemplary leadership and service.

United States

Led a team of in-home computer technicians and Home Theatre installers. Duties included ITrepairs and HT Installs, training, KPI management, leadership, customer service, and retail management.• Guided team to attain the highest consistent external sales growth numbers in regional history.• Reduced up to 2.5% shrink/loss rate from previous average of 9% by providing proper training to employees and moreefficient supervision• Led the District in compliance and training through direct leadership and hands on employee awareness.• Created a nationally recognized winning in-home sales/accessory upsell strategy for additional revenue attach in theclient’s home/business.• This was a change in career paths and I initially started as a part time computer tech and worked my way to the positionof in-home/business computer and home theatre services lead.

United States

Led an accounting team consisting of 11 clerks and 7 forklift drivers in the daily operations of inventory management, loss prevention, physical and financial audits, warehouse design/product placement, and compliance.• Compiled an advanced training schedule to keep all night shift employees compliant with OSHA and foods safety regulations.• Created and applied a weight/size based product placement plan to lower damage and create a more fluid and compliant system for order pulling/shipment.• Generated a highly successful audit schedule for confirmation of inventory numbers, product dates, and rotation.• Moved form an initial position as full time night shift clerk to team lead/shift supervisor during my tenure

Bachelors, Ancient History (Honours)

Currently studying for a degree in ancient history. Following a passion and expanding my knowledge.

Certificate Iv, Network And System Administration/Administrator