As a Senior Business Solutions Consultant at Connect, a premier provider of cloud and customer experience solutions, I bring over six years of expertise to the role. My extensive background encompasses consultancy, solution design, and productisation, complemented by multiple certifications from industry leaders such as Microsoft and AWS.My core mission is to translate customers' business visions into tangible, high-impact solutions. This involves collaborating with diverse internal teams, including Account Management, Project Management, Operations, and Presales, to ensure that all technical and service requirements are meticulously met. Throughout my career, I have successfully positioned, validated, and delivered a variety of solutions leveraging Amazon Web Services, Microsoft Azure, and Google Cloud, seamlessly integrating them with cutting-edge Customer Experience technologies.I have particularly excelled in consulting on advanced technologies such as AWS and Microsoft AI services, enabling our clients to harness the power of artificial intelligence for innovative, data-driven solutions. I am recognized for my strategic thinking, positive communication, and consistently thriving in dynamic and challenging environments. My approach not only addresses immediate customer needs but also anticipates future demands, ensuring sustained success and innovation.
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Senior Business Solutions ConsultantConnectBrighton, Gb -
Senior Business Solutions ConsultantConnect Jan 2018 - PresentLondon, United KingdomAs a Business Solutions Consultant Michael's role supports Account Management, Project Management, Operations and Presales teams ensuring technical and service requirements are delivered. Michael's role is fully focused on Consultancy, Market Research, Productisation and solution design for all market-leading vendors including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform. -
Solutions ArchitectConnect Managed Services Dec 2015 - Jan 2018London WallAs a Solutions Architect Michael's role supports Connect Managed Services from a Pre-sales and Solution Design perspective. Michael's role is fully focused on, technical consultancy, solution pricing and design. Achievements● Positioned Various Collaboration Solutions to customers.● Created and validated end to end design which included both product and professional service.● Created design documents such as Scope of Work (SoW), Proposal and Bidding-form.● Provided RFI and RFP responses for Voice Biometrics & Customer Experience Platforms integrated with leading Contact Centre technologies. ● Liaised with vendors ( e.g.. Microsoft, Amazon Web Service) and technology partners to meet customer requirements.● Collaborated closely with Project Management and development teams on solution delivery.● Completed various vendor provided training (AWS/Microsoft).● General understanding of cloud platforms and migration methods. -
Technical ConsultantConnect Managed Services Sep 2000 - Dec 2015London, United KingdomAs a Technical Consultant Michael's role supports Connect Managed Services from a Pre-sales, Implementation and Problem Management perspective. Michael's role is focused on, consultancy, software evaluation (including upgrade recommendations), pre-staging, remote problem resolution and on-site solution implementation.Product Summary• Microsoft Lync / Skype for Business• Acano (Cisco Meeting Server)• VMWare• Avaya Multi Media Messaging• Avaya Elite Multichannel• Avaya System Manager• Avaya Session Manager• Avaya Aura Session Border Controller• Avaya Communication Manager • Avaya Client Enablement Services • Avaya Application Enablement Services • Avaya Aura Conferencing • Avaya Presence Services • Avaya One-X Attendant• Avaya Aura Messaging • Avaya Communicator (iOS/Android/iPad)• Avaya IP Office
Frequently Asked Questions about Michael C.
What company does Michael C. work for?
Michael C. works for Connect
What is Michael C.'s role at the current company?
Michael C.'s current role is Senior Business Solutions Consultant.
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Michael C.'s colleagues are Vion Lio, Elysa Sem.
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Michael Partridge
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