Michael C. Email & Phone Number

Columbus, Ohio Metropolitan Area

Using Data generated $8.5 MM incremental revenue through Cross Sell, referral management and lead developmentAdopted DCAM Methodology, established Data Governance framework & procedures and established Analytics Governance framework; rated above all peers through 3rd party independent DCAM assessment, and preparing for AI/ML journeyCrafted a 3-year Data Roadmap for Northwest that migrated Data from existing on-prem legacy servers to Azure, implemented Bronze, Silver and Gold Medallion architecture, stood-up Synapse analytics and forecasting, adopted ADF, DevOps automation, Purview, and ready to move to Fabric Created business led Data Steering Committee and established Board visibilityImproved data operating environment through performance management, knowledge body creation, establishing SLAs for all major deliverablesEstablished Data clean-up program to remediate CIP data, bank officer code assignment information, and eliminate PII data of risky devices to improve GLBA data protectionCreated a Data Center of Excellence for Data power users focused on democratizing Data across the enterprise Enhanced Data Controls across the Data environments – Data Quality checks through Observability, Reconciliations, Automated alerting at thresholds, automated backups centered on business functions, and more

Columbus, Ohio Metropolitan Area

Reduced IT operating expenses by 15% annuallyRe-organize technology (established a leadership team) – Workstations & Help Desk, Network & Server engineering, Architecture, Core Operations, and Data Lake / Data Maintenance; Integrated Project Management and DevelopmentDevelop a 3-year technology strategy aligned to business goals and communicate technology strategy to partners and investors – Core Banking software, 70% cloud, minimize data center investment, provide exceptional service. Established path towards ITIL adoption. Develop an offshore resource plan Established 2+ year talent development plan, with clear skill acquisition needs identified within the organizationPartner with Retail, Commercial, Business Banking, Mortgage and Investment businesses to develop business plans and corresponding technology roadmaps to achieve business outcomesLed teams to Implement Digital agenda and roadmapEstablished Enterprise architecture team to identify new technologies, and setup bank wide innovation programAccepted additional responsibility to be interim CDO - manage data team and drive use of data towards business results, established enterprise data strategy

Greater Minneapolis-St. Paul Area

Head of Transformation Strategy driving a corporate-wide, customer obsessed, continuous improvement, agile, DevOps engineering culture transformation, incorporating change, analytics and customer communities of practice. Responsible for strategy and the deployment of agile methods across U.S. Bank. Working with lines of business to transform how we do what we do for our customers, to drive higher rates adoption of agile, lean principles, while always doing remarkable for the customer. Tight focus on driving a different culture to support the new ways of working.Developing the use of OKR methods, better deeper analytics aligned to objectives, to understand outcomes for customers and use these analytics to drive customer obsessed decisions. Creating a culture of data availability and decision making aligned to the customer.Responsible for sharing the success with our Board, managing executive level events and promoting the benefits of the new way of working within and external to US Bank. Multiple promoting events have led to new business opportunities for US Bank. After two years, 5,000+ people using the new ways of working across 60+ customer journeys, teams are delivering monthly or bi-weekly (3x the previous operating model) and maintain engagement scores 6% higher than peers; while increasing customer satisfaction and driving significant increases in revenue. The next step is to eliminate barriers to expansion and deploy the new business agile ways of working to the entirety of US Bank.

New York, Ny

Citibank transformationCreate retail bank strategic transformative roadmap - build an organization to execute this roadmapBuild a continuous improvement organization to reduce customer friction, improve banker/client interaction, and embed client learnings in bank interactionsChampion a culture of client centricityLeverage agile to reduce tech cycle times, drive rapid client benefit, establish a culture of innovationDeliver $30 Million / year in saves through deployment of Salesforce and Avoka technology, execute additional platform conversions & re-engineering to extract operating saves from branch, call center, and back-office Enhance client account opening experience, improve account opening controls, establish automated fulfillment and deliver $12 Million in savings Connect Marketing and Sales in client on boarding to deliver increased revenue Lead creation of bank wide change management process, business movement to agile, best in class digital client experience Determine transformative client and banker enhancements to onboard globally from the US to other clientsBusiness Development - Developed proposals, secured investment and deployed Automated loan top-up and credit line increase capability to generate $20 Million annual revenueLoan consolidation facility - $10 Million revenue and improve client lending experienceReduce loan origination timeline to improve delivery to client, reduce $1 Million in costsEstablish innovation sessions to identify new business opportunities, improve client experience and enhance bank deliveryEliminate state-level processing constraints to enhance client experience and lower operating costs by $2.0 MillionEnhance bill payment, deliver $1.5 Million in revenueProposals underway to consolidate wires systems, expanding offer channel capability, delivering client referral process and create an improved client service capabilityBeginning experiments with AI to further improve client experience

New York, Ny

Responsibilities include: Defined strategy and executed plans for Citibank’s Retail Bank Liability, Asset and Wealth Management Transformation program.Reducing operating costs by $120MM and increased revenue $180MM. Leading high net-worth client centric business strategy development, inclusive of acquisitions service delivery, KYC, digitization, segment definition/marketing, and implementation. Developed and revised vision, strategy, business case, goals, plans and budget based upon metrics, to ensure the transformation effort delivered against plan.Senior leader and partner with each Line of Business (US Retail, High Net Worth, Private Bank and Commercial) to mitigate risks, fully comprehend goals and achieve results. A collaborative and experienced large cross functional global team leader (in a matrix environment).Experienced in leading change in a large organization; enhanced Citi’s change management approach and drove results through the use of deeper metrics, clear ownership, re-engineering and measurable financial results.Established PMO to manage the transformation effort. Defined best practice governance, agile PMO procedures and change management processes.Currently running the largest agile transformation project in the world.Managing a team of 55 senior experts, and project managers. P&L responsibility to capture transformation benefits, through re-engineering of business processes using Six Sigma techniques, training, communication, customer experience management and measurement. To date; Deployed Apple Pay, updated Private Bank business model, completed transformation of Retirement Plan Services, Converted Time Deposits to enhanced sales / service model, modernized greet/search, KYC processing, and risk management capabilities. To date annual savings delivered in excess of $30MM, annual revenue enhancement delivered almost $70MM.Working on next generation cloud technology to further lower bank operating costs.

Long Island City, Ny

Responsibilities included: Developed key project initiatives to restructure operations for permanent cost reductions. Managed against aggressive timelines to reduce costs by $8B in 2 years; o Created $4.8B Transition Services Agreement (TSA) for Joint Venture with Morgan Stanley - Smith Barney. Consolidated multiple Citicard Internet portals to a single channel and 1 client experience (Saved $2.0 MM)Established a PMO to support cross line of business platform modernization effort. Matrix responsibility for 110 project managers and business analysts. Completed feasibility assessment, benefit determination, plan development and achieved buy in from executive team.Created key performance indicators, standards and methodologies for execution.Rescued 3 initiatives from failure (AML 314, Patriot Act compliance, and Internet Channel consolidation in Brazil and Mexico).

Europe & Asia (16 Countries)

Responsibilities included:Managed 11+ bank migrations in Europe, Asia and US (Savings of $30MM), and generated $20MM of new revenue. Managed enterprise wide conversions of Fidelity (e.g. IM, ST) and loan applications (e.g. AFS, ALS, Custom, Metavante)Advised senior management on strategic systems conversions and integrations during these migrations.Re-engineered the Latin American development process and set up a Testing Center of Excellence (COE) saving $1.5MM. Advised the Latin American management team regarding their migration to Citi’s standard cards platform.Engaged and managed local and international acquisition resources to drive consistent results with defined approaches, best practices, and common risk solutions. Accelerated the conversion to Citigroup’s standard platforms in preparation for additional M&A integration.

New York, Ny

Responsibilities included: Managed technology delivery of the Concierge program (Re-engineered teller and sales platform). ($50MM)Designed and executed an operational efficiency program, $80MM in cost saves. U.S. Legal Vehicle Consolidation to enhance capital ratios and simplify operational structure -$600MM capital freedEstablished and managed PMO to coordinate US business, operations and technology organizations during seven (7) bank mergers / portfolio acquisitions from due diligence through post-merger integration (Citi F/I, BTM, IPB, EAB Consumer, EAB Commercial, CAL FED and Puerto Rico) with values ranging from $25.5MM to $26 B. Created improvements to the CBNA project management process, inclusive of training, mentoring and monitoring programs, standardizing the project management process at Citi Converted the Internet E-Citi clients to an upgraded version of the standard CBNA servicing platform (Citibank Online). Installed Fraud, Check Kiting system, and consolidated 2 test platforms to realize operational cost savings of $3MM.Managed Citi’s Y2K remediation and testing within North America.

New York, Ny

Responsibilities included:Managed projects to install global enterprise software, sales force automation tools, data warehouse migrations, advertising and distribution package software. Performed audit and compliance reviews, strategic information systems planning, and managed multiple revenue sourcing projects.

New York, Ny

Performed outsourcing evaluations, disaster recovery planning, sales automation, and other project functions.

Bachelor Of Engineering, Electrical Engineering

Activities and Societies: Ski-Club, Outdoors Club, Racquetball ClubBachelor of Engineering - Electrical Computer and Systems Engineering..

Mathematics

Activities and Societies: N/AMathematics