Michael Andrew Email & Phone Number

Manchester, England, Gb

United Kingdom

Responsible for overseeing the recruitment, selection and placement of franchisees into the Mac Tools Automotive network

Manchester Area, United Kingdom

Regional Franchise Manager for the largest tool company in the world. Mentoring and coaching a district of 28 franchisees across the north of England for the Stanley Black and Decker Franchise Mac Tools• Driving sales growth• Developing and presenting training sessions for Franchisees across North of England• Mentoring and coaching franchisee network• Motivating franchisees to increase sales and grow profits• Delivering unrivalled customer experience to win against the competition

Liverpool, Merseyside, United Kingdom

• Hired initially as a Divisional Support Manager for the North West, and selected to move into the Regional Relationship Manager for Liverpool within year-one to support a £50million turnover operation across 33 business units.• Awarded promotion and area expansion to incorporate a portfolio of 33 businesses achieving £50m+ per annum based across Liverpool, Cheshire, Wirral and Lancashire.• Demonstrated exceptional relationship management, communication and collaborative leadership skills to establish trust based, robust and sustainable relationships with business owners and their teams supporting the execution of sales and business development strategies to deliver exceptional results.• Drove outstanding Optics regional operating profit and sales growth of Yr1 YOY 18.3% and Yr2 YOY 12.8% smashing the UK national average of Yr1 11% and Yr2 5.7%• Successfully supported the delivery of Audiology sales growth of over 6% across both the private and NHS sectors achieving an operating profit in excess of 15%• Developed teams to achieve excellent retail and customer service standards with the region being ranked within the top 25% of the UK for customer satisfaction levels and 12 stores in the portfolio being recognised as UK Centres of Excellence• Consistently exceeded individual and regional targets and KPI’s across all business divisions including Optics, Audiology, Contact Lenses and Enhanced Optical Services

North West Division

• I joined the business at a time of rapid growth and development, and supported strategic growth through a fluctuating environment, and via the successful management and delivery of multi-channel projects.• Delivered divisional support to a team of RRM’s across the North West Division accountable for 100+ stores• Managed a portfolio of projects and initiatives incorporating all business sections from Group through to High Street stores

Manchester

Hired for a winning approach to customer relationship management, customer experience and business change, I was challenged to lead the development and implementation of a brand-new, world-class CRM model for a Manchester-based financial service and contact centre. • Unified the management team to the vision for a world-class customer relationship model and created CRM strategies that delivered record-breaking increases in customer KPIs from 3.97 to 4.02• Influenced key stakeholders across the CRM network to buy-in and embed the new CRM model at a global level that increased account/sales KPIs • Supported a 65-strong network of CRMs in Kuala Lumpur and St Petersburg to accept a new communications strategy for internal and external engagement • Engaged with 150+ key employees to achieve a pilot in culture and behaviours that significantly raised office morale, working environment and business success

North West- Manchester/ Lancashire

• Transitioned across to support sweeping change across 20 North West Extra Stores, I was pivotal to the implementation and execution of the Tesco Extra Business Plan that delivered +£15million extra revenue per week.• Coached leaders and key stakeholders through transformative change to the business and customer vision that improved customer satisfaction from 56% to 66%• Partnered with Store Manager on underperforming areas, and served in an Area Manager role to drive performance uplift and ultimate increases in revenue • Inspired colleagues via the delivery of winning training workshops and presentations, using a big-personality to hit-home key changes and brand visions• Delivered presentations to 200+ strong audiences and engaged with 10,000+ colleagues via skill development and change activities

North West England

• Promoted to successive regional influencer roles, I gained a comprehensive grounding in marketing, merchandising, online retail, project management, sales management and strategic development. I led successive high-impact team to over-exceed KPIs.• Successfully accelerated plans in North West, Yorkshire, Midlands and Online stores to achieve a £10million sales uplift• Seamlessly executed a major Merchandising Transformation Project impacting 25 stores, which also trained-up 80 store colleagues to enhance Home Shopping operations. • Audited and improved the marketing power and value-returns behind the Click & Collect service

Accrington Lancashire

Launched brand new concept for the Tesco Extra store in Accrington, leading a team of 6 Managers• Undertook staff morale survey achieving 94% for store, the highest store in the Company.• Recruited, selected and appraised new entrants, coaching and supporting to improve performance.• Managed Stock, Shrinkage, Sales, Service, Payroll, Waste, Routines, Merchandising, and Promotions.

• Supported the creation and implementation of the Marketing plan for the Tesco Extra store in Oldham.• Achieved a 20% store trade increase against the previous year following the implementation of innovative promotional and brand development strategies.

North West England And Northern Ireland

Overseeing the rollouts of ‘Photo Shops’ within the UK and Northern Ireland• Drove the highest sales increase in UK of +35% year 1 and +15% year 2 topping £4 million.• Coordinated the launch of 60 new shops in 2012.

Altrincham, Bury, Leyland, Baguley

• Successfully led over 200 customer-centric colleagues, including 10 direct reports (4 Managers, 6 Team Leaders) through first-class customer service operations • A pivotal member of the Tesco Extra’s Altrincham senior management team to define strategies that increased store turnover by £600k/week over 5 years • Enhanced employee experience through close coaching, strong motivational leadership and winning relationship-building to reduce absence to 2% (from 12%)• Thrived as a Section Manager for 9 years prior to promotion to Senior Customer Service Manager