• Investigating and reporting data breaches including notifications to the ICO• Monitoring the email inbox and logging breaches• Drafting reports and handling ICO Complaints • Good knowledge of the GDPR and the Data Protection Act 2018 and able to advise on and draft Information sharing agreements and data protection impact assessments• Advising in relation to, FOIs, EIRs, Internal Reviews, Subject Access Requests and individual rights under the GDPR

• Monitored of Data Protection team’s inboxes and responding to Data Protection queries • Provided of support to relevant business areas in fulfillment of Environmental Information Regulation (EIR) requests • Maintained a comprehensive MI reporting, collated and managed business area input to MI • Administration of Thames Water's Data Protection notifications to the Information Commissioner • Supported relevant audits of Data Protection compliance across the business, documenting and tracking any findings • Maintenance and administration of policies and procedures, including making relevant updates where instructed • Investigated Data Protection related complaints i.e. Information Commissioner's Office complaints, Telephone Preference Service complaints, and assist with any other regulatory investigations / complaints • Undertook Business Root Cause Analysis on Data Protection complaints

• Entering and updating client’s data entry.• Dispatching engineers to right location and providing them effective and accurate information to complete tasks.• Providing expertise to ensure cases are resolved within SLA and fully escalate any potential failures• To provide a distinctive level and manner of service to both internal and external customers• Record, analyses failures and suggest any improvements To keep teams updated via OPT or telephone • Resolving customer’s technical issues to customer satisfaction

Ensures that all customers are educated on our products and services.Maintains the highest quality, consistent product standards.Follows all Company drink recipes and procedures.Passes monthly re-certifications in a timely manner.Develops an understanding of coffee and tea regions and the various differences in flavor and blends.Begins to educate themselves on the various types of coffee, tea products, blends and roasts.Proficiently prepares blended and cold drinks provided by the store.

• Screening applicants applications• Entering and updating applicants on Taleo and excel. • Sending email correspondences to applicants, with updates on application, telephone booking times and assessment booking times.• Testing applicants over the phone and marking their results.

• Interacting with customer to reach fair and affordable payment plans• Ensuring individual targets are achieved whilst striving to contribute to team and company targets.• Ensure calls are conducted within compliance guidelines set down by governing bodies such as the lending standard board.• Where appropriate negotiating payment in full/partial settlements plans.

• Answer incoming calls promptly with no script.• Resolving queries to customers satisfaction, in a professional and calm manner• Promptly handling inbound, online and written queries from customers Accurately log, maintain and manage customer record and note files to ensure all relevant information is recorded for follow up, for 5 different loan campaigns.• Assist customers in the completion of applications.• Updating customer details, to provide accurate details to lenders.• Creating a rapport and build relationships with customers through queries and complaint resolution.

• Creating pawn broking loans.• Cashing cheques from customers.• Providing high level customer service to each customer.• Cross selling and up selling to customers at every opportunity. • Safe counts, till and safe balances every day. • Updating currency and gold rate to beat competitors every time.• Safe counts, till and safe balances every day. • Emailing and calling the area manager, any updates on the stores performance.• Pushing the store to meet target commission targets for all products.• Sending customers western union applications and receiving applications.• Distributing leaflets to promote companies services and going in person to business to promote services and offer business packs.• Daily running of retail outlet, opening, closing, and cleaning.

• Creating accurate loan applications for customers.• Pawn broking customer’s jewellery.• Buying customers gold, mobile, currency, buy and selling.• Making courtesy calls and bad debt calls.• Safe counts, till and safe balances every day. • Sorting out customer currency orders, cash deliveries and uplifts.• Arranging appointment for customer's to make loan application's. Advising customer on the pieces of identification or documentation to meet lending criteria.• Pushing the store to meet target commission targets for all products.• Sending customers western union applications and receiving applications.• Distributing leaflets about the companies services and going in person to business to promote services and offer business packs.• Cross selling and up selling at every opportunity.

• Filing mail under right address, sorting mail that has no address, or previous owner has moved onto another address.• Delivering a large sum of mail with target deadlines.• Working effectively with another postman, to deliver effectively and quickly.• Ready to deal with any customer enquiries, being friendly and approachable to all customers.