Michael C. Email & Phone Number

United States

Newport, Ri

Contracted to the Naval Health Clinic New England supporting The Defense Health Agency (DHA) on Naval Station Newport. Install and configure computer software and maintain its integrity. Implement operating system enhancements to improve the reliability and performance of the system. Provide documentation for System Administration, as needed. Department of Defense Security Clearance held.

Newport, Ri

System Administrator contracted to the Surface Warfare Officers School on Naval Station Newport. Analyzes, logs, tracks and resolves complex software and hardware issues pertaining to networking connectivity, printers, Smart Boards and applications to meet business needs. Coordinates hardware and software installations and upgrades to ensure work is properly performed in accordance with company and government policy. Coordinates and monitors troubleshooting to isolate and diagnose common system problems and documents system events to ensure continuous functioning. Oversees the installation of client department specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Uses Altiris Management Console to deploy images and software to client machines. Uses Active Directory to create user accounts, assign permissions, unlock accounts and change passwords. Utilizes the Remedy Ticketing System to record changes and problem resolutions for tracking purposes. Gather data into spreadsheets and create ETID requests to dispose of unwanted surplus computer equipment using the US Government DRMO process and documenting the asset status in Altiris. Department of Defense Secret Security Clearance held.

Newport, Ri

System Administrator contracted to the Surface Warfare Officers School on Naval Station Newport. Analyzes, logs, tracks and resolves complex software and hardware issues pertaining to networking connectivity, printers, Smart Boards and applications to meet business needs. Coordinates hardware and software installations and upgrades to ensure work is properly performed in accordance with company and government policy. Coordinates and monitors troubleshooting to isolate and diagnose common system problems and documents system events to ensure continuous functioning. Oversees the installation of client department specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Uses Altiris Management Console to deploy images and software to client machines. Uses Active Directory to create user accounts, assign permissions, unlock accounts and change passwords. Utilizes the Remedy Ticketing System to record changes and problem resolutions for tracking purposes. Gather data into spreadsheets and create ETID requests to dispose of unwanted surplus computer equipment using the US Government DRMO process and documenting the asset status in Altiris. Department of Defense Secret Security Clearance held.

Newport, Ri

System Administrator contracted to the Surface Warfare Officers School on Naval Station Newport. Analyzes, logs, tracks and resolves complex software and hardware issues pertaining to networking connectivity, printers, Smart Boards and applications to meet business needs. Coordinates hardware and software installations and upgrades to ensure work is properly performed in accordance with company and government policy. Coordinates and monitors troubleshooting to isolate and diagnose common system problems and documents system events to ensure continuous functioning. Oversees the installation of client department specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Uses Altiris Management Console to deploy images and software to client machines. Uses Active Directory to create user accounts, assign permissions, unlock accounts and change passwords. Utilizes the Remedy Ticketing System to record changes and problem resolutions for tracking purposes. Gather data into spreadsheets and create ETID requests to dispose of unwanted surplus computer equipment using the US Government DRMO process and documenting the asset status in Altiris. Department of Defense Secret Security Clearance held.

Newport, Rhode Island

System Administrator Professional contracted to the Surface Warfare Officers School on Naval Station Newport. Analyzes, logs, tracks and resolves complex software and hardware issues pertaining to networking connectivity, printers, Smart Boards and applications to meet business needs. Coordinates hardware and software installations and upgrades to ensure work is properly performed in accordance with company and government policy. Coordinates and monitors troubleshooting to isolate and diagnose common system problems and documents system events to ensure continuous functioning. Oversees the installation of client department specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Uses Altiris Management Console to deploy images and software to client machines. Uses Active Directory to create user accounts, assign permissions, unlock accounts and change passwords. Utilizes the Remedy Ticketing System to record changes and problem resolutions for tracking purposes. Gather data into spreadsheets and create ETID requests to dispose of unwanted surplus computer equipment using the US Government DRMO process and documenting the asset status in Altiris. Department of Defense Secret Security Clearance held.

Pfizer In Groton, Connecticut

Desktop Support Specialist contracted to Cognizant Technology Solutions at Pfizer, worked on a project to retire old desktops and laptops and created Ghost images of the hard drives, prior to moving the computers, that they were keeping to new labs for Disaster Recovery. (temporary position)

Pfizer In Groton, Connecticut

Contracted to HP Server Provisioning and Retirement Team as a Server Build Coordinator for Physical and Logical server builds and Retirements at Pfizer.

Delta Dental, Providence Rhoed Island

Performed desktop and network printing support using Track-IT, and Operating System security patching using Shavlik at Delta Dental of Rhode Island. Successfully troubleshot error codes preventing Shavlik from applying security patches to certain computers. (temporary position)

Pfizer In Groton, Connecticut

Contracted to HP as a Help Desk Analyst supporting the Pfizer Helpdesk. Created Interaction and Incident tickets and assigned them to the proper queue. (temporary position)

Pfizer In Groton, Connecticut

I am MCP, MCSE and ITIL Foundation certified, and I was employed at Court Square Group for almost three years. I was contracted to HP for almost two years and assigned to the Server Provisioning and Retirement Team as a Server Build Coordinator for Physical and Logical server builds. In this position, I reviewed SRE’s (System Requirements Evaluation form), created Configuration Items in the CMDB using Service Center, raised RFC’s to gain approval for changes, coordinated Physical and Logical server builds while providing technical assistance where needed, escalating problems to the proper teams and documenting all problems and errors for review at team meetings, obtaind IP addresses for VMGuests using QIP, enterd passwords into CyberArk for stand alone servers and HP Blade Servers, accessing VMGuests using Virtual Center and using RDP, DSView, and ILO for Blade and stand alone servers. As a Level II Systems Analyst at Court Square Data Group, I worked on incident tickets generated from the Pfizer help desk. The Intel Server Support Group, where I was assigned, worked to keep all 9500 servers at Pfizer up and running using Remote Desktop, and DSView.

Pfizer In Groton, Connecticut

Systems Analyst, Level II in the Intel Server Support Group, supporting the servers at Pfizer, remotely, using RDP, DSView, VMware Virtual Center and phone support to solve a wide range of problems.

Ri Housing In Providence, Rhode Island

Set up drive imaging to a server share as part of a disaster recovery program, administered an Inter-Tel PBX telephone system, was responsible for documenting all procedures related to desktop and server support, and supported GroupWise 6.5 in a mixed Microsoft/Novell environment at RI Housing in Providence. (temporary position)

I was the Network Administrator at Koch Eye Associates in Warwick, RI for over three and a half years. Performed server management and desktop support. Purchased built, installed, and repaired servers, workstations and printers. Ran Cat 5e cable to extend the network, and installed hubs and switches. Purchased ink and toner online to save money. Was responsible for coordinating adds, moves and repairs to the PBX telephone system. Worked with Conversent to upgrade the network bandwidth to T-1 at all offices, and with Econotel to replace the outdated PBX telephone system with a new state of the art telephone system. Worked closely with electrical contractors in the construction of the St. James Surgery Center and the Koch-Joslin Diabetes Center to ensure the network and telephone wiring was properly installed at the desired locations using the correct wire. Administered Windows 2000/2003 servers, an NT4 server, and a Novell 3.12 server, including setup of new user accounts mailboxes and passwords in Active Directory. Provided desktop and hardware support for employees using Windows 2000 and XP Professional at 10 locations utilizing Tight VNC, desk side and phone support to solve problems with Outlook, viruses, malware, connectivity and network printing. Purchased, imaged, built, configured and rolled out new desktop workstations and Windows 2003 serversSetup and maintained network printing, desktop scanning and internet / VPN connectivityAdministered Exchange 5.5 Server and Exchange 2003 servers with Outlook e-mail for clients using Office 2000/2003Administered Backup Exec 10.0 and ArcServeIt servers using an Exabyte LTO tape changerAdministered a Norton Anti-Virus Corporate Edition 7.6 serverAdministered Microsoft SQL 2000 server running Centricity Practice Management software; Responsible for coordinating adds, moves and repairs to the PBX telephone systemPurchased ink and toner for printers, copiers, and fax machines online to save money

Built, installed, upgraded, configured, administered and repaired servers, workstations and computer networks at client locations, including Windows Small Business Server, NT4 server and Windows 2000 serverSkill SetComputer Operating SystemsI am proficient in Windows NT 4.0 Server, Windows 2000 Server, Windows 2003 Server, Windows Small Business Server 4.0, 4.5, 2000, Windows 95, Windows 98, Windows 2000 Professional, Windows XP Professional, NT 4.0 Workstation, and familiar with Novell Servers 3.11, 3.12, 4.10, 4.11 and 5.0 SoftwareI am Proficient in Microsoft Office 97 Professional, Office 2000 Professional, Office 2003 Professional, Partition Magic, Diskeeper, Norton Antivirus Corporate Edition including push to the client, Computer Associates InoculateIt Antivirus, Symantec Ghost, Computer Associates ArcServeIt 2000, Veritas Backup Exec 10.0, Veritas Volume Manager, Microsoft Exchange 5.5, Microsoft Exchange 2003, Novell Client32, GE Medical Management Centricity2004, TightVNC remote control, Microsoft Remote Desktop, DSView (KVM switched remote control), Visio 2003, HP/Peregrine Service Center 6.25, Shavlik 7.5, Track-IT 7.0, Server patching and hot fixes, and BIOS and firmware upgradesHardwareCompaq / HP: Proliant 3000, DL-360, DL-380, DL-580 and Compaq workstations and DLT Tape DrivesAcer: Altos 1100e Dell: PowerEdge 2300, 4300, 1650c, and OptiPlex WorkstationsIBM: Netfinity 5100APC Uninterruptible Power Supplies and Powerchute software HP Jet direct print serversCompaq / HP, Dell, IBM and Acer Raid Array Controllers

Associate In Science, Business Administration

Microsoft Certified Systems Engineer