Michael Bonfiglio Email & Phone Number

Cleveland, Oh, Us

Kent, Ohio, United States

As a Helpdesk Analyst at QualityIP, I play a pivotal role in ensuring smooth operations within our organization. Leveraging a suite of tools including Connectwise, Connectwise Brightgauge, Connectwise Automate, Duo, Sophos firewall, ConnectUC, Tawk.to, ITGlue, and Office 365 products, I manage a diverse array of tasks while balancing my 20-hour part-time commitment alongside studies at Kent State University. My day-to-day responsibilities encompass handling phone calls and emails, addressing password resets, VPN resets, account unblocking, and resolving various client issues with professionalism and efficiency. Central to my role is the management of client tickets, with over hundreds processed daily. This involves accurately identifying and categorizing issues, providing detailed notes, and ensuring seamless escalation to the appropriate team. By prioritizing client satisfaction and facilitating streamlined workflows for my colleagues, I contribute significantly to the overall success of our support operations.

Kent, Ohio, United States

As the owner of Fig's Landscaping, LLC, I embarked on a dynamic entrepreneurial journey where I honed my leadership and problem-solving skills. My commitment to customer satisfaction was unwavering, managing over 100 loyal customers and maintaining a spotless record with zero negative reviews. I dedicated over 90 hours a week to the business, overseeing product procurement, employee scheduling, and payroll. Leading a team of more than 13 full-time employees, I fostered a culture of excellence and teamwork. Our financial success reflected in reaching a five-figure revenue mark through strategic growth initiatives. I handled all aspects of bookkeeping, customer issue resolution, and problem-solving, demonstrating my comprehensive management skills. Through successful online marketing campaigns, I expanded our services into three new counties and effectively engaged with both employees and customers. Notably, I competed with larger landscaping companies and emerged victorious, proving the power of dedication and personalized service. I also excelled in delegation, optimizing workflow to maintain our high-quality standards. I'm proud to mention that in 2023, Fig's Landscaping, LLC was honored with the Neighborhood Favorite award, a testament to our commitment to excellence and customer satisfaction. My tenure at Fig's Landscaping, LLC was marked by consistent growth, relentless commitment, and the nurturing of meaningful relationships with customers and employees alike.

Kent, Ohio, United States

As a Host at Bob Evans Restaurants, I was the face of hospitality, ensuring every guest felt welcomed and comfortable. With a warm demeanor, I efficiently managed seating, optimizing table turnover during busy periods. My problem-solving skills and effective communication with the waitstaff and kitchen staff contributed to a seamless dining experience. Collaborating closely with my team, I fostered a harmonious work environment, enhancing the overall guest experience. My dedication to exceptional customer service left a lasting impression on our valued patrons.

Bath, Ohio, United States

As a Landscape Crew Member, I excelled in physically demanding roles while leading teams to deliver exceptional outdoor transformations. I thrived in high-pressure, customer-focused environments, working long hours to ensure project success. My commitment to teamwork, leadership, and problem-solving drove customer satisfaction and project excellence.

Fairlawn, Ohio, United States

At Chipotle Mexican Grill, I seamlessly juggled various roles, handling front line, grill, dish, online, and cashier duties. Amidst the hustle and bustle of high-volume, fast-paced operations, I consistently met and exceeded customer service standards. My efficiency and dedication ensured tasks were completed promptly, often ahead of schedule.Beyond the operational aspects, I thrived on the social dimension of my work, building strong relationships with our regular customers. These interactions contributed to the positive and community-oriented atmosphere at Chipotle.My experience at Chipotle instilled in me the values of adaptability, efficiency, and a strong commitment to exceptional customer service. It's a period I'm grateful for, as it equipped me with invaluable skills for future endeavors.

Parma, Ohio, United States

At just 14 years old, I launched my landscaping career with determination and enthusiasm. From the start, I embraced physically demanding tasks and quickly became an integral part of the team. These early experiences taught me the value of teamwork, leadership, and problem-solving, laying the groundwork for my future in the landscaping industry.

Bachelor Of Business Administration - Bba, Computer Information System, Junior

Activities and Societies: Volleyball Club, Weightlifting, Ski Club. Cumulative GPA: 3.85 Major GPA: 4.0

Honors Diploma

Activities and Societies: Vice President of Class (3 years), Captain of the football team (senior year), Lead Editor of the Yearbook.