Information Technology Help Desk Analyst
CurrentAs a Helpdesk Analyst at QualityIP, I play a pivotal role in ensuring smooth operations within our organization. Leveraging a suite of tools including Connectwise, Connectwise Brightgauge, Connectwise Automate, Duo, Sophos firewall, ConnectUC, Tawk.to, ITGlue, and Office 365 products, I manage a diverse array of tasks while balancing my 20-hour part-time.